Account Manager

Devtac; Metro Manila; Remote; PHP 700,000 - 1,200,000; Full time

Job summary

DEVTAC is seeking an Account Manager for a remote position based in Manila. You will identify growth opportunities, build key customer relationships, drive new business, and close deals while coordinating with cross-functional teams.

The role emphasizes strategic relationship management, revenue growth, and customer success, with responsibilities spanning client meetings, health monitoring, and data-driven insights to maximize platform value.

Qualifications

• Proven track record in sales, business development, or related role.
• Strong communication and interpersonal skills.
• Ability to manage complex projects and multi-task effectively.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and CRM software.

Responsibilities

• Build and nurture deep, long-term partnerships with key stakeholders and high-value accounts.
• Drive revenue by identifying upsell/cross-sell opportunities and pursuing new business leads.
• Monitor account health and provide data-driven solutions to help clients maximize the value of our platform.
• Lead the account management team and mentor junior staff to align with company goals.
• Collaborate with Product, Sales, and Support teams to translate client feedback into product improvements.

Skills

Sales experience

Communication skills

Project management

Detail oriented

CRM software

Education

Business Administration

Marketing

Industrial Engineering

Management Engineering

Commerce

Tools

Microsoft Office Suite

CRM software

Job description

This is a remote position. We are looking for a dynamic and results-oriented Account Manager (remote) Manila Based to join our team. The ideal candidate will be responsible for identifying business growth opportunities, building key customer relationships, driving new business, and closing deals. If you are a motivated, enthusiastic individual with a passion for sales and business development, we want to hear from you.

List of Responsibilities

• Identify potential clients in the target market and complete appropriate research on the prospective client's business needs.
• Develop relationships with prospective clients, while maintaining existing client relationships.
• Monitors and manages account segmentation, industry identification and client communication.
• If needed, conducts client presentations.
• Conducts client problem/ needs analysis
• Creates contract-winning proposals for current and prospective clients.
• Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.
• Collaborate with design and production teams to ensure contracted product specifications are executed on time and as agreed.
• Become a subject matter expert on our business products, processes, and operations, and remain up-to-date on industry news.
• Collaborates with immediate head in the development of new businesses.

Key Responsibilities

Strategic Relationship Management

Build and nurture deep, long-term partnerships with key stakeholders and high-value accounts, ensuring consistent satisfaction and retention.

Account Growth & Acquisition

Drive revenue by identifying upsell/cross-sell opportunities and proactively pursuing new business leads through networking and strategic outreach.

Customer Success & Strategy

Monitor account health and provide tailored, data-driven solutions to help clients maximize the value of our platform.

Leadership & Mentorship

Act as a lead for the account management team, mentoring junior staff and providing guidance to ensure alignment with company and client goals.

Cross-Functional Collaboration

Partner with Product, Sales, and Support teams to translate client feedback into product improvements and ensure seamless service delivery.

Reporting & Analytics

Prepare and present regular reports on account performance, KPIs, and growth strategies to executive leadership.

What You’ll Do Daily

• Lead high-level client meetings and site visits.
• Resolve complex escalations by collaborating with internal technical and support teams.
• Analyze account data to identify "health" trends and potential risks.
• Maintain meticulous records of interactions to drive a unified customer experience.

Requirements

Educational Background

Business Administration, Marketing, Industrial Engineering, Management Engineering, Commerce, or any business-related course.

Specific Skills and Attitude

• Proven track record in sales, business development, or related role.
• Strong communication and interpersonal skills.
• Ability to manage complex projects and multi-task effectively.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and CRM software.

Time Management Skills

Ability to travel, as needed.

Work Experience

• Must have at least two (2) to five (5) years of experience, working for an IT services and solutions company or a managed services company is not required but an advantage.
• Must have a strong understanding of technology, with hands-on experience in software development, IT services, or SaaS platforms.
• Must have a proven track record in sales in a B2B industry.
• Experience in handling finances and working within specific timelines, an advantage.
• Must have extensive experience in conducting presentations and negotiating deals.
• Preferably with prior experience in the use of different CRMs and various productivity tools.