Account Manager

Club Feast; Philippines; Remote; PHP 3,822,000 - 5,732,000; Full time

Job summary

Club Feast is hiring an Account Manager to join our client experience and retention team. This fully remote role supports U.S. clients and aligns with U.S. business hours. You will own client relationships end-to-end, ensuring satisfaction, retention, and account growth.

You’ll work directly with the COO, CEO, and senior leadership, gaining leadership exposure and a clear growth path in a scaled, venture-backed company.

Qualifications

• Hospitality, concierge, or client services experience is a plus.
• Highly organized and detail-oriented.
• Comfortable managing multiple accounts.
• Strong Excel and CRM skills (HubSpot preferred).

Responsibilities

• Own client relationships end-to-end across U.S.-based accounts.
• Ensure satisfaction, retention, and account growth.
• Collaborate with Sales, Operations, and Restaurant teams.
• Maintain accurate account data in HubSpot.

Skills

Client relations

Account growth

Cross-functional collaboration

Excel

HubSpot CRM

Tools

HubSpot CRM

Excel

Job description

Own client relationships in a scaled, venture-backed corporate catering company

About Club Feast

Club Feast is a national corporate catering platform serving companies across major U.S. markets. We deliver reliable, high-quality meal programs at scale through strong restaurant partnerships and disciplined operations.

We are backed by General Catalyst (Airbnb & Snapchat investors) and led by experienced operators from high-growth companies. Club Feast is built to scale with clear ownership, systems, and leadership access.

About the Role

We are hiring an Account Manager to join our core client experience and retention team.

This is a fully remote role, supporting U.S. clients and working primarily during U.S. business hours. You will own client relationships end-to-end, ensuring satisfaction, retention, and account growth.

You’ll work directly with the COO, CEO, and senior leadership, supporting strategic accounts and contributing to company-wide growth initiatives.

This role is ideal for someone who wants real responsibility, leadership exposure, and a clear growth path in a scaled, venture-backed company.

What You’ll Do

Client Relationship Management

• Own and manage a portfolio of U.S.-based client accounts
• Serve as the primary point of contact for clients
• Ensure a consistently high-quality client experience

Account Growth & Retention

• Create tailored food program proposals
• Upsell new services, events, and expanded programs
• Identify risks and opportunities before they impact retention

Cross-Functional Collaboration

• Partner with Sales, Operations, and Restaurant teams
• Maintain accurate account data in HubSpot
• Share client insights and feedback with leadership

What Success Looks Like (First 90 Days)

• Independently managing assigned client accounts
• Building trust with clients and internal teams
• Driving retention and account expansion
• Becoming a trusted partner to leadership

Who You Are

• Highly organized and detail-oriented
• Comfortable managing multiple accounts
• Experience in hospitality, concierge, or client services is a plus
• Strong Excel and CRM skills (HubSpot preferred)

Why Join Club Feast

• Work closely with the CEO, COO and senior leadership
• High ownership and accountability
• Remote-first, globally distributed team
• Clear growth path into senior or strategic account roles
• Join a well-funded company building a category-defining platform