Account Manager

SHEIN; Mexico; On-site; MXN 300,000 - 480,000; Full time

Job summary

SHEIN Mexico is seeking an Account Manager to drive seller operations and GMV growth on the Mexico marketplace. You will guide sellers on listings, pricing, campaigns, and inventory management to optimize store performance.

You will analyze KPIs, coordinate cross-functional teams in marketing, logistics, and warehousing, and translate data into action plans that improve localization for the Mexican market.

Qualifications

• Bachelor's degree in E-commerce, Marketing, International Trade, or related field.
• Fluency in English (required).
• Strong analytical skills with proficiency in Excel and data dashboards.
• Understanding of the Mexican e-commerce landscape.
• Experience with marketplace operations, campaign management, inventory, and fulfillment processes.
• Strong communication, negotiation, and cross-functional collaboration skills.

Responsibilities

• Manage end-to-end seller and store operations to drive GMV growth, new product launches, and inventory sell-through.
• Guide sellers on listing optimization, pricing strategies, campaign participation, and performance improvement.
• Monitor KPIs such as traffic, conversion rate, AOV, return rate, fulfillment efficiency, and stock levels; translate insights into action plans.
• Resolve operational issues, after-sales disputes, and compliance risks to maintain platform standards.
• Collaborate cross-functionally with marketing, category, logistics, and warehouse teams to ensure seamless execution and localization for the Mexican market.
• Analyze market trends, competitor strategies, and consumer behavior to provide data-backed recommendations.

Skills

English fluency

Analytical skills

Excel

Data dashboards

Cross-functional collaboration

Communication

Negotiation

Education

Bachelor's degree in E-commerce / Marketing / International Trade

Job description

Were looking for a strategic and data-driven Account Manager to support and scale seller operations within the SHEIN Mexico marketplace. This role plays a key part in driving seller growth, improving store performance, and ensuring operational excellence.

Key Responsibilities:

• Manage end-to-end seller and store operations to drive GMV growth, new product launches, and inventory sell-through.
• Guide sellers on listing optimization, pricing strategies, campaign participation, and performance improvement.
• Monitor KPIs such as traffic, conversion rate, AOV, return rate, fulfillment efficiency, and stock levels; translate insights into action plans.
• Resolve operational issues, after-sales disputes, and compliance risks to maintain platform standards.
• Collaborate cross-functionally with marketing, category, logistics, and warehouse teams to ensure seamless execution and localization for the Mexican market.
• Analyze market trends, competitor strategies, and consumer behavior to provide data-backed recommendations.

Requirements:

• Bachelors degree in E-commerce, Marketing, International Trade, or related field.
• Fluency in English (required).
• Strong analytical skills with proficiency in Excel and data dashboards.
• Understanding of the Mexican e-commerce landscape.
• Experience with marketplace operations, campaign management, inventory, and fulfillment processes.
• Strong communication, negotiation, and cross-functional collaboration skills.