Account Manager, Fashion, Womenswear (Philippines E-Commerce) Global Operations - Commerce ops [...]

ByteDance; Taguig; On-site; PHP 13,392 - 22,320; Full time

Job summary

ByteDance is seeking a professional for the Commerce ops team in Taguig. The role involves acquiring and incubating brands, building relationships with merchants, and delivering excellent customer service. Ideal candidates will have a Bachelor's Degree, 3+ years in e-commerce, strong negotiation skills, and proficiency in Excel and PowerPoint.

Join us to help fashion marketplace sellers thrive and ensure satisfying customer experiences with efficient service quality and management.

Qualifications

• Minimum 3 years of experience in the e-commerce industry.
• Excellent interpersonal and negotiation skills.
• Affinity with numbers and logical problem-solving skills.

Responsibilities

• Acquire and incubate brands and merchants impacting GMV.
• Build and maintain relationships with merchants and secure deals.
• Manage merchants using scalable incubation and management programs.

Skills

Interpersonal skills

Negotiation skills

Attention to detail

Problem solving

Team player

Proficient in Excel

Proficient in PowerPoint

Education

Bachelor's Degree or above

Job description

Location: Taguig

Team: Commerce ops

Employment Type: Regular

Job Code: A117350

Responsibilities

About the team: This team helps fashion marketplace sellers and brands succeed by guiding them through store setup, performance optimization, and campaign execution. We provide strategic insights, foster influencer collaborations, and ensure brands thrive on the platform. If you're results-driven, enjoy building relationships, and want to be part of an innovative team, we’d love to have you join us! In this role you will be responsible for delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
• Maintain service quality provided by seller (low cancelation and return rate), shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage merchants by leveraging scalable incubation and management programs and tools

Qualifications

Minimum Qualifications

• Bachelor's Degree or above
• 3+ years of experience in e-commerce industry
• Excellent interpersonal and negotiation skills
• Attention to detail, affinity with numbers, logical and problem solving skill
• A good team player, fast learner and open to changes
• Proficient in Excel and PowerPoint

Preferred Qualifications

• Direct experience in relevant categories preferred
• Strong connections with brands and big sellers are preferred