Account Manager, Vendor Success Program

Amazon; Mexico; On-site; MXN 350,000 - 500,000; Full time

Job summary

Amazon Retail Business Services is seeking a data-driven, customer-obsessed Account Manager to join our team in Mexico City. You will work with vendors to drive growth and deliver a best-in-class experience on amazon.com.mx while building strong relationships with vendors.

You will manage a segment of retail vendors, analyze key metrics, collaborate with the Category team, and take ownership of the P&L for your portfolio to improve profitability and vendor satisfaction.

Qualifications

• 2+ years of sales or account management experience.
• 2+ years of digital advertising and client facing roles experience.
• Experience with Excel.
• Experience analyzing data and best practices to assess performance drivers.
• Bachelor's degree.
• Speak, write, and read fluently in English.

Responsibilities

• Provide day-to-day support to vendors.
• Analyze the key levers of the business to identify trends and proactively take action to improve vendor experience, sales and profitability.
• Partner with the Vendor Management Team on key projects.
• Own P&L for the managed portfolio of vendors.

Skills

Sales / account management

Data analysis

Vendor management

English language

Digital advertising

Education

Bachelor's degree

Tools

Excel

Job description

Description

Amazon Retail Business Services team is looking for a data driven, customer-obsessed, hands on candidate to join our team. As an Account Manager, you will work with vendors to help drive growth and help deliver a best-in-class customer experience on amazon.com.mx, while facilitating great business relationships with vendors.

Role and Responsibilities:

You will be responsible for a segment of retail vendors of a specific category.

You will work with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes and priorities.

Key Areas:

• Provide day-to-day support to vendors.
• Analyze the key levers of the business to identify trends and proactively take action to improve vendor experience, sales an profitability.
• Partner with the Vendor Management Team on key projects.
• Own P&L for the managed portfolio of vendors

Basic Qualifications

• 2+ years of sales or account management experience
• 2+ years of digital advertising and client facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers
• Bachelor's degree
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms

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