Client Services Manager III | Night shift

KMC Solutions; Taguig; Hybrid; PHP 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid work setup

Competitive salary and benefits

Access to pantry (MadMax Coffee, Fresh

Diverse learning & growth</name>

Cloud HR platform (Sprout)

Above standard leaves

Job summary

KMC Solutions is seeking a Client Services Manager III to lead strategic, enterprise‑level client accounts, ensuring satisfaction, retention, and revenue growth across internal teams.

This hybrid role partners with C‑level stakeholders, aligning services with business goals, driving renewals, governance, and cross‑sell opportunities while mentoring junior staff.

Qualifications

• Experience in managing enterprise client accounts is preferred.
• Strong leadership and communication skills are essential.

Responsibilities

• Act as the primary liaison between the company and assigned strategic client accounts, ensuring strong relationships.
• Align services with client objectives to support growth and operations.
• Drive client retention and upsell/cross-sell opportunities.
• Lead cross-functional teams to meet SLAs.
• Monitor client health, assess risks, and mitigate issues.
• Manage strategic account governance with reviews and reporting.
• Advocate for the client’s needs to drive service improvement.

Skills

Strategic account management

Leadership

Client relations

Negotiation

Job description

Make your next big career move by applying as KMC Solutions' next CLIENT SERVICES MANAGER III!

The Client Services Manager III plays a pivotal role in managing strategic and enterprise-level client accounts to ensure client satisfaction, retention, and revenue growth. This leadership position involves aligning our services with client business goals, managing key relationships, and ensuring operational excellence across various internal functions.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CLIENT SERVICES MANAGER III include:

• Act as the primary liaison between the company and assigned strategic client accounts, ensuring strong, productive relationships.
• Align company services with client objectives to support their business growth and operational needs.
• Drive client retention and explore opportunities for account expansion through upselling and cross-selling initiatives.
• Lead cross-functional teams to deliver outstanding service and meet or exceed service level agreements (SLAs).
• Monitor client health, conduct risk assessments, and develop strategies to mitigate potential risks impacting client satisfaction and retention.
• Manage and execute strategic account governance through regular reviews, reporting, and stakeholder management.
• Champion the client’s needs internally, ensuring that their feedback influences service improvement initiatives.

It will also be favorable if you are knowledgeable in:

• Advanced problem-solving and strategic thinking capabilities.
• Ability to mentor and lead junior team members, promoting best practices in client service management.
• Experience in handling complex client escalations and crisis management.
• Strong financial and commercial understanding to effectively manage account profitability and growth.
• Flexibility to adapt to evolving business needs and client demands.