Account Executive - Account Management

iCare HMO; Philippines; On-site; PHP 380,000 - 520,000; Full time

Job summary

iCare HMO is hiring an Account Executive in the Philippines to secure renewal of corporate accounts and act as the liaison between clients and Insular Health Care units. You will present after-sales services, negotiate terms, and drive account growth.

The role requires at least 2 years in sales or customer service, with strong communication and negotiation skills. A college degree in marketing or business is preferred, with ability to travel for client visits.

Qualifications

• College graduate preferably in marketing, business administration or related fields.
• At least 2 years of sales or customer service experience, preferably in HMO.
• Strong analytical, communication and negotiation abilities.

Responsibilities

• Renewal of corporate accounts and securing renewal targets.
• Conduct after-sales orientation to explain benefits and procedures.

Skills

Analytical skills

Tech savy

Written communication

Verbal communication

Team player

Negotiation skills

Customer service

Education

College degree in Marketing or Business Administration

Job description

I.Job Summary

The Account Executive will ensure achieving the team targets by securing renewal of corporate accounts. Accountable for after sales presentation and orientation, negotiation and serves as channel between the client and all units of Insular Health Care.

II.Duties and Responsibilities

1. Renewal of Account

1.1Reviews health profile and utilization of existing corporate accounts on a semi-annual basis or annual to check financial risk and recommends intervention when indicated.

1.2Provide renewal offer to the account two (2) months prior to expiration to give ample time for negotiation.

1.3Provides and recommends program enhancement based on the review of the account's health profile.

1.4Coordinates with actuarial regarding pricing and other units of Insular Health Care for the requirements of the account.

2. After Sales

2.1Conducts after sales orientation to ensure that clients understand their benefits and availment procedure.

2.2Does account visitation at least three (3) times a year to build rapport and to develop a positive working relationship with the account.

2.3Prepares the necessary documents to be routed to different units of Insular Health Care for proper endorsement of account.

2.4Serves as a channel between clients and other units of Insular Health Care

3. Upsell

3.1Offers enhancement of benefits to the account (i.g. inclusion of dependents coverage, dental, upgrade of plan)

3.2Visits and provides proposal for accounts that did not renew within one (1) year from the date of termination of contract or non-renewal

QUALIFICATIONS

1. Education: College graduate preferably in marketing, business administration and other related courses.

2. Experience: At least 2 years of work experience in Sales or Customer Service. Preferably with experience and exposure in the HMO industry

3. Knowledge, Skills, and Abilities:

• With good analytical skills.
• Must be computer literate and tech savy.
• With good written /verbal communication skills.
• Team player, results oriented, problem-solving ability.
• Can work with minimum supervision.
• With excellent customer service orientation and negotiation skills.