657966BR Process Delivery Specialist Payroll (Naga)

half the sky; Naga; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading HR services company in Naga is seeking a Process Delivery Specialist for Payroll. This role involves managing payroll-related services and ensuring a high-quality experience for employees. Ideal candidates will possess a Bachelor's degree in Human Resources and have 1-2 years of experience in a BPO environment. Strong skills in MS Excel and familiarity with Lawson and Oracle systems are essential. This position offers an opportunity to contribute to an organization's HR service delivery in a dynamic environment.

Qualifications

• 1-2 years of experience in a BPO or similar fast-paced setting.
• Amenable to working in shifting/night schedule.

Responsibilities

• Dispatch work requests and cases.
• Monitor and close dispatched transactions.
• Perform controls and peer-to-peer validation.
• Process transactional Payroll Data with collaboration.

Skills

Prioritization

Analytical skills

Attention to detail

Education

Bachelor's/College Degree in Human Resources or equivalent

Tools

Lawson

Oracle

MS Excel

Job description

657966BR Process Delivery Specialist Payroll (Naga)

Introduction

The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities: Payroll

• Dispatching work requests and cases
• Dispatching transactions while identifying correct owners
• Monitoring and closing of dispatched transactions
• Tracking of work requests, cases and transactions received and dispatched
• Performing simple transactions
• Make decisions based on document business process
• Perform controls and peer to peer validation
• Compilation and processing of transactional Payroll Data. This requires teaming/collaboration with other teams that deliver payments/deductions via payroll.

Required Technical and Professional Expertise

• Candidate must possess at least a Bachelors/College Degree, preferably Human Resources or equivalent
• Knowledge on system app on Lawson and Oracle
• Similar work experience of at least 1- 2 years especially in a BPO or similar fast-paced setting
• Amenable to working in shifting/night schedule
• Intermediate in MS Excel

Preferred Technical and Professional Expertise

• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Highly organized, analytical, results-oriented and has keen on details