Product Support Specialist

Arbeit Infotech Inc.; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading tech support provider is seeking a candidate for technical and functional support of US Payroll, Time & Labor systems. Ideal applicants will have 1–3 years of experience in BPO, particularly in HR, Payroll, or HCM support. Responsibilities include troubleshooting system issues, responding to customer inquiries, and documenting process improvements. Knowledge of Workday, SAP, Oracle, or ADP is essential. This offers an opportunity to work in a dynamic environment in Quezon City, Philippines.

Qualifications

• 1–3 years of BPO experience in HR, Payroll, or HCM support.
• Experience with US Payroll, Time & Labor, or HCM tools.
• Strong understanding of customer support processes.

Responsibilities

• Provide technical and functional support for US Payroll, Time & Labor, or HCM systems.
• Troubleshoot system issues related to payroll processing, timekeeping, and employee data.
• Respond to customer inquiries while managing expectations.

Skills

Technical troubleshooting skills

Customer support processes

Tools

Workday

SAP

Oracle

ADP

Job description

Key Responsibilities

• Provide technical and functional support for US Payroll, Time & Labor, or HCM systems
• Troubleshoot system issues related to payroll processing, timekeeping, and employee data
• Support platforms such as Workday, SAP, Oracle, and/or ADP
• Respond to customer inquiries while setting and managing expectations effectively
• Document issues, resolutions, and process improvements accurately
• Meet productivity, quality, and service-level metrics
• Collaborate with internal teams to ensure timely issue resolution
• Handle multiple tasks and priorities in a high-volume support environment

Qualifications & Experience

• Experience with US Payroll / Time & Labor / HCM tools such as Workday, SAP, Oracle, or ADP
• 1–3 years of BPO experience (HR, Payroll, or HCM support preferred)
• Demonstrated technical troubleshooting skills
• Strong understanding of customer support processes