613067BR Collections Analyst Naga

half the sky; Naga; On-site; PHP 350,000 - 550,000; Full time

Job summary

A leading global company in the Philippines is seeking a Collections Analyst for their Naga office. The successful candidate will manage an assigned accounts receivable portfolio, perform collections, and respond to customer inquiries. They should hold a Bachelor's degree in Finance or a related field, possess good working knowledge of AR, and have excellent communication skills in English. Experience in B2B collections is preferred, alongside proficiency in SAP or similar tools.

Qualifications

• Bachelor’s Degree in Finance, Accounting or Business-related.
• Good working knowledge of Accounts Receivables.
• Ability to prioritize tasks and manage multiple priorities.
• Ability to manage high volume and work independently.
• Strong prioritization and time management in tight deadlines.
• Good relationship-building and teamwork.
• Proficient in MS Excel.
• Strong written and spoken English with neutral accent.

Responsibilities

• Manage assigned AR portfolio.
• Perform collection tasks and respond to customer inquiries.
• Reconcile accounts and coordinate resolution of customer disputes.
• Reconcile accounts and research disputed AR.
• Coordinate resolution of customer disputes.
• Prepare or update desktop procedures (DTP).

Skills

Accounts Receivables

B2B collections concepts

MS Excel

Good communication skills

prioritization

Education

Bachelor’s Degree in Finance, Accounting or other Business-related course

Tools

SAP

Job description

About the job 613067BR Collections Analyst - Naga

Introduction

The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities

As a Collections Analyst, you will be able to perform the following tasks:

• Manage assigned AR portfolio
• Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
• Respond to inquiries from internal and external customers
• Do a reconciliation of accounts or research on disputed AR
• Coordinate resolution of customer disputes
• Prepare or update Desktop Procedures (DTP)

Required Technical and Professional Expertise

• Bachelor’s Degree in Finance, Accounting or other Business-related course
• Good working knowledge of Accounts Receivables (AR)
• Good understanding of Business to Business (B2B) collections concepts.
• Ability to manage volume of accounts and work independently.
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Good relationship-building skills and should be a Team Player
• Proficient in using MS Excel.
• Good communication skills, both in spoken and in written English, and has neutral accent

Preferred Technical and Professional Expertise

• At least 1 yr. experience in collecting from corporate customers
• Knowledge of various collection techniques is required
• Knowledge of SAP or any collection tool will be an advantage
• Experience in Customer Service/AR support or handling customer inquiries will be an advantage