2x Technical Support

Pandr Outsourcing; Legazpi; On-site; PHP 424,000 - 692,000; Full time

Benefits offered by this job

Great Place to Work Certified for five

Competitive salary

HMO coverage with dependents

Exposure to leadership

21 leave credits plus holidays

Collaborative culture

Opportunities for career advancement

Job summary

Pandr Outsourcing in the Philippines seeks a technically oriented professional to review installation evidence and supporting documentation for compliance. You will assess HVAC, solar PV and battery information, verify technical details, and ensure submissions meet procedures and program requirements.

Responsibilities include identifying gaps, liaising with contractors, maintaining case notes, and driving process improvements in a fast-paced environment.

Qualifications

• Technical qualification or experience in engineering, electrical, mechanical, HVAC, renewables or related field.
• Ability to interpret technical specs, drawings and installation docs.
• Strong attention to detail and ability to spot inconsistencies across documents.

Responsibilities

• Review compliance submissions and installation evidence for completeness and accuracy.
• Assess HVAC, solar PV and battery information against procedures and criteria.
• Verify equipment specifications, model information and installation records.
• Identify missing or non‑compliant information and document corrective actions.
• Liaise with contractors, installers and internal stakeholders for clarifications.
• Maintain accurate case notes, records and audit trails in systems.
• Manage workloads, meet quality and turnaround targets.
• Escalate complex technical matters and compliance risks.
• Contribute to process improvements and knowledge resources.
• Keep knowledge current with updates to standards and procedures.

Skills

Attention to detail

Documentation review

Strong written and verbal comms

Organisational skills

Time management

Compliance-oriented

Job description

Job Overview

Join a technical compliance-focused role where you’ll review installation evidence and supporting documentation, assess air-conditioning, solar PV and battery-related information, verify technical details, identify compliance gaps, and help ensure submissions meet applicable procedures, technical criteria and program requirements.

Technical Support!

Job Overview

Join a technical compliance-focused role where you’ll review installation evidence and supporting documentation, assess air-conditioning, solar PV and battery-related information, verify technical details, identify compliance gaps, and help ensure submissions meet applicable procedures, technical criteria and program requirements.

Key Responsibilities

• Review compliance submissions, installation evidence and supporting documentation for completeness and accuracy.
• Assess air-conditioning, solar PV and battery-related information against internal procedures, technical criteria and program requirements.
• Verify equipment specifications, model information, system capacity, photographs, certificates and installation records.
• Identify missing, inconsistent or potentially non-compliant information and document required corrective actions.
• Liaise with accredited contractors, installers, assessors and internal stakeholders to obtain clarification or additional evidence.
• Maintain accurate case notes, records, status updates and audit trails in relevant systems.
• Manage assigned workloads while meeting quality, accuracy and turnaround-time expectations.
• Escalate complex technical matters, recurring issues and potential compliance risks.
• Contribute to process improvements, checklists, knowledge resources and quality-assurance activities.
• Keep technical knowledge current through training and updates to relevant standards, requirements and procedures.

Requirements Qualifications

Required

• Technical qualification, technical work experience, or demonstrated aptitude in engineering, electrical, mechanical, HVAC, renewable energy or a related field.
• Strong attention to detail and ability to identify inconsistencies across multiple documents and data points.
• Ability to interpret technical specifications, product information, drawings, photographs and installation documentation.
• Strong written and verbal communication skills.
• Strong organisation and time-management skills, with the ability to manage a high-volume queue and competing priorities.
• Confidence using web-based systems, spreadsheets, document-management tools and standard office software.
• Consistent, process-focused approach and willingness to follow defined compliance procedures.

Highly Regarded

• Experience with air-conditioning, refrigeration, solar PV, battery energy storage, electrical systems or energy-efficiency programs.
• Engineering, electrical, mechanical, renewable-energy or trade-related qualification.
• Experience in compliance assessment, quality assurance, technical administration, document review or auditing.
• Familiarity with Australian technical standards, product documentation, installation certificates or accredited-contractor environments.
• Experience liaising with installers, technicians, contractors or customers about technical requirements.

Benefits

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work Certified for five consecutive years!)
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Lead a team in a fast-paced, high-growth environment
• Competitive salary with opportunities for career advancement
• Collaborative, forward-thinking work culture
• 21 leave credits plus all client-based holidays
• HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international supervisors