24/7 Security Monitoring & Incident Response Specialist

Alarm Data Security System Inc.; Philippines; On-site; PHP 180,000 - 260,000; Full time

Job summary

Alarm Data Security System Inc. is seeking a vigilant Central Monitoring Station Operator for strict 24/7 surveillance and emergency response coordination.

You will be the primary contact for alarm monitoring, ensuring timely communication between site security, law enforcement, and client stakeholders to maintain a secure environment. You will monitor alarms in real-time, document responses, and coordinate with security agencies while providing basic IDS support and routine health checks on

Qualifications

• Familiarity with monitoring software, CCTV interfaces and IDS is preferred.
• Ability to stay alert and accurate under high signal volume.
• Clear, calm verbal and written communication, especially in high-pressure situations.
• Aptitude for identifying technical anomalies and following escalation protocols.
• Proven ability to manage multiple incidents concurrently under strict deadlines.
• Commitment to maintaining 24/7 site coverage and reporting suspicious activities promptly.

Responsibilities

• Actively monitor and respond to alarm signals in real-time.
• Accurately document incident responses, actions taken, and escalation steps in the logbook.
• Maintain communication with security agencies, law enforcement, and client security officers during incidents.
• Provide basic end-user support for IDS, including troubleshooting minor faults.
• Perform routine health checks on monitoring equipment to ensure uptime.

Skills

Monitoring software

CCTV interfaces

IDS familiarity

Situational awareness

Verbal communication

Written communication

Incident management

Multitasking

Shift flexibility

Discretion & confidentiality

Job description

Alarm Data Security System Inc. is seeking a vigilant Central Monitoring Station Operator for strict 24/7 surveillance and emergency response coordination.

You will be the primary contact for alarm monitoring, ensuring timely communication between site security, law enforcement, and client stakeholders to maintain a secure environment. You will monitor alarms in real-time, document responses, and coordinate with security agencies while providing basic IDS support and routine health checks on