24/7 CMS Operator – Alarm Monitoring & Dispatch

Security & Systems Monitoring, Inc; Cebu City; On-site; PHP 179,000 - 268,000; Full time

Job summary

Security & Systems Monitoring, Inc. in Cebu City is seeking Central Monitoring Station Operators to handle alarm signals and customer inquiries, while maintaining CMS operations. The role requires shift work, including nights and weekends, and a strong emphasis on confidentiality and professionalism.

The CMS Operator will process alarms, dispatch authorities, assist in maintaining surveillance equipment, and generate monthly reports on false alarms and police dispatch summaries.

Qualifications

• Minimum: Female or Male
• At least 2nd year college level or graduate of any course
• Team player, trainable, and able to remain calm under pressure
• With customer service work related experience is a plus
• Computer literate with average typing skills
• Good in verbal and written communication skills
• Able to work shifting schedules including nights, weekends, and holidays
• Possesses high regard for confidentiality and professionalism

Responsibilities

• Process all incoming alarm & trouble signals.
• Handles customer inquiries/requests
• Dispatch appropriate authorities
• Help ensure security of office and building premises at all times.
• Help maintain the good condition of back-up power supply (generator). And help monitor the status of wired and wireless servers.
• Help maintain office CMS/VIS station cleanliness.
• Handles internal customers (technician/installers during clients visit and Installations).
• Assist the Shift In-Charge/Supervisor to ensure CMS is in normal operation.
• Do on month call on re-installed and relocated various accounts.
• Do customer service after new installation with the customer. And Provide monthly reports on various accounts (false alarms)/Monthly Police/BFP Dispatch Summary and other internal reports.

Skills

Team player

Trainable

Calm under pressure

Customer service experience a plus

Computer literate

Verbal and written communication

Shift work nights/weekends/holidays

Confidentiality and professionalism

Education

Year College Level or Graduate of any course

Job description

Security & Systems Monitoring, Inc. in Cebu City is seeking Central Monitoring Station Operators to handle alarm signals and customer inquiries, while maintaining CMS operations. The role requires shift work, including nights and weekends, and a strong emphasis on confidentiality and professionalism.

The CMS Operator will process alarms, dispatch authorities, assist in maintaining surveillance equipment, and generate monthly reports on false alarms and police dispatch summaries.