24/7 Real-Time SOC Operator

Optum Philippines; Manila; Presencial; PHP 360.000 - 480.000; Jornada completa

Descripción de la vacante

Optum Philippines is seeking a SOC Operator to support the Enterprise Security Operations Center with real-time monitoring, incident intake, and coordination for security events across people, facilities and business operations. The role emphasizes accurate incident documentation and structured escalation within defined response frameworks.

You will work in a fast-paced, 24/7 environment, participate in shift handovers, follow established procedures, and maintain situational awareness to ensure

Formación

• 1+ year of experience in security operations or a related operational role.
• Experience in a Security Operations Center (SOC) or 24/7 environment.
• Ability to follow established procedures and escalation protocols.
• Strong written and verbal communication for operational documentation.
• High attention to detail and accuracy with sensitive information.
• Ability to work in a fast-paced, shift-based environment.

Responsabilidades

• Monitor enterprise physical security systems, alarms and dashboards in real time.
• Serve as the primary intake point for security incidents via phone, email, alarms, or notifications.
• TriagE incidents to determine priority, required actions and escalation level.
• Accurately document incidents, actions and outcomes in incident systems.
• Maintain awareness of active incidents and provide timely updates during events.
• Respond to emergency alerts and safety activations and coordinate response
• Participate in shift handovers to ensure continuity of situational awareness
• Escalate incidents beyond thresholds to senior operators or leadership
• Adhere to security policies, governance standards and confidentiality requirements
• Comply with employment terms, policies and directives; company reserves rights to change policies.

Conocimientos

Real-time monitoring

Incident intake

Documentation

Communication

Procedural adherence

Multitasking under pressure

Team collaboration

Descripción del empleo

Optum Philippines is seeking a SOC Operator to support the Enterprise Security Operations Center with real-time monitoring, incident intake, and coordination for security events across people, facilities and business operations. The role emphasizes accurate incident documentation and structured escalation within defined response frameworks.

You will work in a fast-paced, 24/7 environment, participate in shift handovers, follow established procedures, and maintain situational awareness to ensure