24/7 NOC Supervisor — Lead Network Operations

Taskus; Imus; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

TaskUs is seeking a Network Operations Center Supervisor to lead a team of NOC analysts across multiple shifts in a 24/7/365 setting. You will oversee onboarding, training, performance reviews, and escalation for critical outages, ensuring rapid, coordinated recovery and continuous improvement of monitoring and runbooks.

The role demands strong English communication, Cisco IOS knowledge, CCNA certification, and experience with SolarWinds and Wireshark.

Qualifications

• Minimum 5 years of experience in data integration, engineering, and database development.
• Minimum of 1 year Network Administration experience with hands-on experience in managing switches, routers and firewalls.
• Experience with ITIL framework is a plus.
• Proficient in English communication, verbal and written.

Responsibilities

• Manage a team of NOC analysts across multiple shifts in a 24/7/365 environment, handling scheduling and handoffs.
• Onboard new hires, conduct ongoing technical training, and mentor staff on troubleshooting techniques.
• Conduct regular performance reviews and implement improvement plans to meet metrics.
• Act as primary escalation point for critical network outages and coordinate recovery efforts.
• Lead post-incident reviews and implement preventative measures.
• Oversee monitoring of network devices, servers, and applications using enterprise tools.
• Ensure incidents and service requests are triaged and resolved within SLAs.
• Develop and maintain NOC runbooks, workflows, and escalation matrices.
• Evaluate monitoring systems and ticketing platforms for improvements.

Skills

NOC supervision

Network Administration

Cisco IOS

CCNA

ITIL

Wireshark

SolarWinds

English proficiency

Troubleshooting

Team leadership

Education

Bachelor's/College Degree in Computer Science, Electronics Engineering or equivalent

Tools

SolarWinds

Wireshark

Network monitoring tools

Job description

TaskUs is seeking a Network Operations Center Supervisor to lead a team of NOC analysts across multiple shifts in a 24/7/365 setting. You will oversee onboarding, training, performance reviews, and escalation for critical outages, ensuring rapid, coordinated recovery and continuous improvement of monitoring and runbooks.

The role demands strong English communication, Cisco IOS knowledge, CCNA certification, and experience with SolarWinds and Wireshark.