Network Operations Center Supervisor

Taskus; Imus; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

TaskUs is seeking a Network Operations Center Supervisor to lead a team of NOC analysts across multiple shifts in a 24/7/365 setting. You will oversee onboarding, training, performance reviews, and escalation for critical outages, ensuring rapid, coordinated recovery and continuous improvement of monitoring and runbooks.

The role demands strong English communication, Cisco IOS knowledge, CCNA certification, and experience with SolarWinds and Wireshark.

Qualifications

• Minimum 5 years of experience in data integration, engineering, and database development.
• Minimum of 1 year Network Administration experience with hands-on experience in managing switches, routers and firewalls.
• Experience with ITIL framework is a plus.
• Proficient in English communication, verbal and written.

Responsibilities

• Manage a team of NOC analysts across multiple shifts in a 24/7/365 environment, handling scheduling and handoffs.
• Onboard new hires, conduct ongoing technical training, and mentor staff on troubleshooting techniques.
• Conduct regular performance reviews and implement improvement plans to meet metrics.
• Act as primary escalation point for critical network outages and coordinate recovery efforts.
• Lead post-incident reviews and implement preventative measures.
• Oversee monitoring of network devices, servers, and applications using enterprise tools.
• Ensure incidents and service requests are triaged and resolved within SLAs.
• Develop and maintain NOC runbooks, workflows, and escalation matrices.
• Evaluate monitoring systems and ticketing platforms for improvements.

Skills

NOC supervision

Network Administration

Cisco IOS

CCNA

ITIL

Wireshark

SolarWinds

English proficiency

Troubleshooting

Team leadership

Education

Bachelor's/College Degree in Computer Science, Electronics Engineering or equivalent

Tools

SolarWinds

Wireshark

Network monitoring tools

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Network Operations Center Supervisor

What can you expect in a Network Operations Center Supervisor role with TaskUs:

Think of yourself as someone who will manage a team of NOC analysts across multiple shifts in a 24/7/365 environment, handling scheduling, time tracking, and shift handoffs. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being an NOC Supervisor.

Key Responsibilities:

• Manage a team of NOC analysts across multiple shifts in a 24/7/365 environment, handling scheduling, time tracking, and shift handoffs
• Onboard new hires, conduct ongoing technical training, and mentor staff on troubleshooting techniques and protocol adherence
• Conduct regular performance reviews, hold one‑on‑one check‑ins, and implement improvement plans to ensure team metrics meet organizational standards
• Act as the primary escalation point for critical network outages, coordinating bridge calls and directing recovery efforts
• Route complex issues to Tier 3 engineering, telecommunications vendors, or third‑party service providers, remaining engaged until resolution
• Lead post‑incident reviews to determine the root cause of systemic issues and implement preventative measures
• Oversee the continuous monitoring of network devices, servers, and applications using enterprise tools
• Ensure all incidents and service requests are acknowledged, triaged, and resolved within contracted Service Level Agreements
• Develop, maintain, and enforce NOC runbooks, workflows, and escalation matrices
• Evaluate existing monitoring systems and ticketing platforms to recommend configuration changes that improve alert accuracy and reduce alert fatigue

Required Qualifications:

• Minimum 5 years of experience in data integration, engineering, and database development.
• Minimum of 1 year Network Administration experience with in‑depth hands‑on experience in managing switches, routers and firewalls.
• At least with exposure to Systems - server administration and the like.
• Knowledge of Cisco IOS, network design and load balancers, a CCNA certification, and a knowledge of a wide number of routing protocols and transport technologies, including but not limited to BGP, EIGRP, RIP, IPVPN, MPLS, FR or ATM.
• An understanding of the ITIL framework is a plus.
• Experience in creating, utilizing, and maintaining technical documentation.
• Good English communication skills both verbal and written is needed.
• Confident and goal‑oriented attitude with an ability to set and meet short and long‑term objectives.
• Able to work in a fast‑paced environment with dynamic priority evolution, someone who has the ability to adapt to changing conditions and plans with well‑reasoned decisions and minimal supervision.
• Able to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes. Plus the ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.
• Able to work under pressure to meet deadlines, ability to adapt to change.
• Able to work well independently and in a team environment plus experience in administering and managing SolarWinds tools is needed.
• Must be familiar with industry‑standard tools such as Wireshark in addition to a set of internal custom tools used in network management.
• Must also be accurate and have excellent attention to detail plus be amenable to working on shifting schedules

Education / Certifications:

• Bachelor's/College Degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field.

Work Location / Work Schedule / Travel:

• TaskUs Imus, Cavite
• Full-time Onsite
• Rotational Schedule

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.