24/7 NOC Lead | Incident Response & Team Mentor

Trends Group Inc.; Makati; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Trends Group Inc. is seeking an experienced NOC/IT Operations Lead to oversee round-the-clock monitoring of our networks, systems, cloud, security, and applications in Metro Manila.

You will guide incident triage, drive response efforts, and communicate with stakeholders across shifts. The ideal candidate has 5+ years in NOC roles, 2+ years in leadership, and hands-on experience with SolarWinds, ManageEngine, PRTG, or Zabbix.

Qualifications

• 5+ years in NOC roles
• 2+ years in leadership
• Hands-on experience with SolarWinds, ManageEngine, PRTG or Zabbix
• Solid ITIL background and troubleshooting/communication skills

Responsibilities

• Oversee 24/7 monitoring of networks, systems, cloud, security, and applications.
• Manage incident escalations and lead response efforts.
• Communicate with stakeholders across shifts.
• Drive continuous improvements and post-incident reviews.

Skills

Leadership

Incident Management

Troubleshooting

Communication

Education

ITIL Certification

Tools

SolarWinds

ManageEngine

PRTG

Zabbix

Job description

Trends Group is seeking an experienced NOC/IT Operations Lead to oversee 24/7 monitoring of our network, systems, cloud, security, and applications. You will manage incident escalations, lead response efforts, and communicate with stakeholders across shifts.

The ideal candidate has 5+ years in NOC roles, 2+ years in leadership, and hands-on experience with SolarWinds, ManageEngine, PRTG, or Zabbix. A strong ITIL background and excellent troubleshooting/communication skills are essential.