NOC Operations Supervisor — 24/7 Onsite Leader (Imus)

TaskUs, Inc.; Imus; Hybride; PHP 600 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Competitive salaries

Comprehensive benefits packages

Career growth opportunities

Résumé du poste

TaskUs, Inc. is seeking a Network Operations Center Supervisor in Imus, Cavite to lead a team of NOC analysts across multiple shifts in a 24/7 environment.

You will manage onboarding, training, and performance while coordinating outages and escalations with Tier 3 engineering and vendors. You will oversee continuous monitoring of devices, servers, and applications, ensuring SLA adherence and driving process improvements through runbooks and post-incident reviews.

Qualifications

• Bachelor's degree in Computer Science or engineering required.
• Minimum 5 years in data integration, engineering and database development.
• At least 1 year of network administration with switches/routers/firewalls.
• CCNA certification and knowledge of Cisco IOS and routing protocols.
• Itil familiarity is a plus and strong documentation skills.

Responsabilités

• Manage a team of NOC analysts across 24/7/365 shifts and scheduling.
• Onboard new hires, train, and mentor staff on troubleshooting methods.
• Conduct performance reviews and implement improvement plans.
• Escalate to Tier 3 engineering or vendors and coordinate recovery.
• Lead post-incident reviews and root-cause analysis.
• Monitor network devices, servers, and applications using enterprise tools.
• Ensure incidents are triaged and resolved within SLAs.
• Maintain runbooks, workflows, and escalation matrices.
• Evaluate monitoring and ticketing systems to reduce alert fatigue.

Connaissances

Team leadership

NOC operations

Incident management

Networking fundamentals

English proficiency

SLA management

Formation

Bachelor's degree in Computer Science or engineering

Outils

SolarWinds

Wireshark

Network monitoring tools

Description du poste

TaskUs, Inc. is seeking a Network Operations Center Supervisor in Imus, Cavite to lead a team of NOC analysts across multiple shifts in a 24/7 environment.

You will manage onboarding, training, and performance while coordinating outages and escalations with Tier 3 engineering and vendors. You will oversee continuous monitoring of devices, servers, and applications, ensuring SLA adherence and driving process improvements through runbooks and post-incident reviews.