24/7 Network Operations Engineer - Rapid Response

Maersk; Pasig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Maersk is seeking a Network Rapid Response Engineer to support L1 operations for the Maersk estate, 24/7/365. You will monitor, test, maintain, and troubleshoot integrated technologies to keep services running and address issues promptly.

You will analyze alerts, coordinate with engineers, and implement automation to improve performance and reliability of WAN/LAN/WLAN and perimeter systems.

Qualifications

• Experience monitoring and troubleshooting large networks.
• Familiarity with ITIL incident management.
• Ability to diagnose and remediate WAN/LAN/Perimeter issues.

Responsibilities

• Monitor alerts from routers, switches, firewalls, APs, load balancers, and proxies.
• Analyze alerts and take actions like troubleshooting or escalation.
• Ensure network health and performance of Maersk estate.
• Collaborate with engineering to improve application performance and user experience.
• Operate data communication systems (WAN/LAN/WLAN/Perimeter) and assess business impact before changes.
• Develop and implement infrastructure automation tools.
• Perform daily system checks to keep critical services operational.
• Follow KPI and SOP guidelines.

Skills

Network monitoring

Troubleshooting

Incident management

L2/L3 networking

TCP/IP

Firewalls (Cisco ASA/Checkpoint)

Scripting basics

Windows Server

Cross-team collaboration

ITIL

Tools

Solarwinds

Netcool

LibreNMS

ThousandEyes

Splunk

Wireshark

Job description

Maersk is seeking a Network Rapid Response Engineer to support L1 operations for the Maersk estate, 24/7/365. You will monitor, test, maintain, and troubleshoot integrated technologies to keep services running and address issues promptly.

You will analyze alerts, coordinate with engineers, and implement automation to improve performance and reliability of WAN/LAN/WLAN and perimeter systems.