NetOps Engineer

Maersk; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Maersk Line Limited is seeking a Network Rapid Response Engineer to support L1 operations within the Technology Operations Center, 24/7/365. You will install, monitor, test, maintain and troubleshoot integrated technologies, ensuring service visibility and rapid issue resolution.

The role requires proactive troubleshooting, strong networking knowledge, and collaboration with engineering to enhance performance and reliability across WAN/LAN/WLAN and perimeter infrastructure.

Qualifications

• Experience with event logging and network monitoring tools (SolarWinds, Netcool, LibreNMS, ThousandEyes, ExtraHop, Splunk).
• Solid understanding of the OSI model and TCP/IP.
• Experience with packet captures and analysis using Wireshark.
• Hands-on with firewalls such as Cisco ASA and Checkpoint/ Fortinet.
• Ability to perform layered isolation at network and application tiers to mitigate issues.

Responsibilities

• Monitor and analyze alerts for routers, switches, firewalls, wireless APs, load balancers, and proxies.
• Troubleshoot, escalate, or remediate incidents based on monitoring outputs.
• Ensure health of the Maersk network estate and optimize application performance.
• Collaborate with engineering to implement automation for infrastructure.
• Perform daily system checks to keep critical systems operational.
• Engage in incident management practices per ITIL and document outcomes.
• Mentor junior resources and share knowledge across teams.

Skills

Troubleshooting

Cross-functional collaboration

Analytical thinking

Communication skills

Tools

SolarWinds

Netcool

LibreNMS

ThousandEyes

ExtraHop

Splunk

Wireshark

Cisco ASA

Checkpoint Firewall

Fortinet

Cisco Nexus

F5 Load Balancer

Zscaler

Job description

As a Network Rapid Response Engineer within the Technology Operations Center, you will be supporting L1 operations of the Maersk estate running 24/7/365 and providing visibility of what’s happening to keep services running and addressing any issues that arise. Perform installation, monitoring, testing, maintenance and troubleshooting of integrated technologies.

Key Responsibilities:

Responsible for both proactive and reactive monitoring of alerts such as Routers, Network switches, Firewalls, Wireless Access Points, LoadBalancers & Proxies.

Analyze alerts and take appropriate actions such as troubleshooting, escalation, or remediation.

Monitor the performance and health of our Maersk network estate.

Work with the engineering team to ensure optimal application performance and user experience.

Operates data communication systems, including WAN, LAN, WLAN and Perimeter.

Ability in diagnosing WAN/LAN/Perimeter issues and collaborating with cross-functional teams to determine and implement the appropriate next steps.

Operates data communication systems, including WAN, LAN, WLAN and Perimeter.

Capability to assess business impact prior to implementing any change procedure.

Respond to network incidents efficiently, following established procedures for diagnosis, resolution, and documentation.

Work with the engineering team to develop and implement infrastructure automation tools.

Perform daily system checks to ensure critical systems and services are operational

Experience with incident management methodologies (ITIL)

Adhered to defined KPI’s and SOP’s

Technical skills:

Experience with event logging & network monitoring tools such as Solarwinds , Netcool , LibreNMS , ThousandEyes , Extra Hop & Splunk

Deep understanding of the OSI model.

Solid knowledge of TCP/IP

Experience with packet captures and analysis with Wireshark.

Experience with Firewalls such as Cisco ASA/Checkpoint Firewalls

Conduct layered isolation at network and application tiers to mitigate operational issues.

-Key skills for L2 protocols are Spanning Tree modes PVST+, RSTP, LACP, 802.1q, VTP, VLAN, ARP and understanding of DTP, LLDP, CDP, PAgP

Key skills for L3 network protocols are HSRP, NAT, OSPF, BGP, MP-BGP, DMVPN

Additional protocols to support services/management for both network and end users such as IPSec, DHCP, DNS and authentication such as Radius/TACACS.

General networking and security troubleshooting (Firewalls, LoadBalancers, Proxies , Routing & Switching)

Basic Scripting and development skills with knowledge of regular expressions

Familiarity with key events on common IT platforms

Basic understanding of Microsoft technologies, e.g. AD, Windows Server, Hyper V, Exchange, O365, SQL Server, Microsoft Dynamics, IIS, Azure and web hosting

A big plus if you have experience in the following areas:

Experience with any of Checkpoint, Fortinet & Cisco ASA Firewalls.

Cisco Nexus Switches and technologies

Experience with F5 load balancers and Zscaler Proxies.

Fundamental certification in any of any Azure, GCP or AWS.

Who we are looking for:

Excellent troubleshooting follow-up & cross-team collaboration skills.

Engaging with key stakeholders to configure tailored monitoring solutions, dashboards and alerts.

Excellent analytical and problem-solving skills.

Strong communication and collaboration skills. Ability to work independently and as part of a team.

Share knowledge and mentor junior resources.

SRE Mindset – Being proactive rather than reactive Natural bar-raiser: curious and passionate, with a desire to continuously learn more

Simplify, clearly and succinctly convey complex information and ideas to individuals at all levels of the organization

Keen Diligence and meticulous attention to detail are key skills, along with the ability to multi-task and prioritize work appropriately

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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