End-to-End Customer Operations & Order Management Specialist

Oman Shell; Makati; On-site; PHP 420,000 - 720,000; Full time

Job summary

Oman Shell in Makati, Philippines, is seeking a proactive Customer Operations professional to manage end-to-end order processing, coordinate with logistics, credit and service teams, and ensure timely fulfillment. You will handle delivery status inquiries, returns, and fleet card administration while supporting digital and touchless solutions.

The role involves credit management, dispute handling, feedback resolution, and lubricant service administration, with a focus on structured processes and

Responsibilities

• Coordinate end-to-end order process including placement, amendments, scheduling, and delivery.

Job description

Oman Shell in Makati, Philippines, is seeking a proactive Customer Operations professional to manage end-to-end order processing, coordinate with logistics, credit and service teams, and ensure timely fulfillment. You will handle delivery status inquiries, returns, and fleet card administration while supporting digital and touchless solutions.

The role involves credit management, dispute handling, feedback resolution, and lubricant service administration, with a focus on structured processes and