24/7 Fraud Detection Analyst (Hybrid)

ANZ; Philippines; Hybrid; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Shuttle services

Hybrid work set-up

Job summary

ANZ in the Philippines is seeking a Fraud Detection Officer to protect customers from fraud losses by monitoring alerts, investigating suspicious activity, and taking action with a balance of risk and customer experience.

The role operates in a 24x7 fraud operations environment with a 50/50 hybrid work set-up, involving fast-paced decision-making and collaboration with internal teams to strengthen the bank's prevention framework.

Qualifications

• Experience in fraud detection, fraud investigations, banking operations, or contact center environments is advantageous.

Responsibilities

• Monitor real-time fraud alerts and detection systems to identify suspicious activity and potential fraud risks.
• Assess fraud risk and make risk-based decisions on customer transactions.
• Handle inbound customer interactions, including Lost and Stolen Card calls, with professional service.
• Investigate and manage fraud cases from identification to resolution, maintaining case notes for compliance.

Skills

Analytical thinking

Investigative skills

Decision making

Communication skills

Attention to detail

Fraud detection experience

Job description

ANZ in the Philippines is seeking a Fraud Detection Officer to protect customers from fraud losses by monitoring alerts, investigating suspicious activity, and taking action with a balance of risk and customer experience.

The role operates in a 24x7 fraud operations environment with a 50/50 hybrid work set-up, involving fast-paced decision-making and collaboration with internal teams to strengthen the bank's prevention framework.