Data Center Site Operations TAC Lead (ST Telemedia GDC)

Globe Telecom; Pateros; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Globe Telecom in the Philippines seeks a Data Center TAC Lead to oversee the 24/7 monitoring and operational support of mission-critical data center facilities. This role coordinates with Site Operations, IT, and vendors to ensure reliability and compliance.

You will manage incidents, drive KPI governance, and mentor TAC specialists while fostering safety and continuous improvement across the data center ecosystem.

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description

The Data Center Technical Assistance Center (TAC) Lead is responsible for leading the 24/7 monitoring and operational support of mission-critical data center facilities. This role oversees the TAC team, manages incidents and customer communications, coordinates with site operations and vendors, and ensures critical infrastructure remains available, reliable, and compliant with operational standards. Managing the daily governance of KPI's utilizing various reports, such as metrics data and observations.

Collect and analyze data to measure gaps, performances, and use of data for efficiency purposes. Building and maintaining excellent communication and relationships with several cross-functional teams. Able to prioritize, execute, or provide clarification or explanation of changes, goals and other duties.

Key Responsibilities Lead and supervise the Technical Assistance Center (TAC) team during assigned shifts. Monitor critical infrastructure systems including electrical, mechanical, cooling, fire protection, security, BMS, ECMS, and EPMS. Manage operational incidents from detection through resolution, including escalation, coordination, and reporting.

Serve as the primary operational contact for customers during incidents, maintenance activities, and service updates. Coordinate with Site Operations, Engineering, Security, IT, contractors, and vendors to ensure timely issue resolution. Ensure compliance with Standard Operating Procedures (SOP), Emergency Operating Procedures (EOP), and Method of Procedures (MOP).

Maintain accurate shift logs, incident reports, and operational documentation. Support planned maintenance, change management, and emergency response activities. Drive continuous improvement initiatives to enhance operational efficiency and service reliability.

Coach, mentor, and develop TAC Specialists while promoting a culture of safety, teamwork, and operational excellence. Equal Opportunity Employer Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of

Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of

Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's

New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good.

Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.