Medical Virtual Assistant (Temporary 6 to 9 Months)

Hireframe; Philippines; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Remote work

Health insurance (HMO)

Paid time off

Annual performance bonuses

Coaching/support for skill-building

Growth opportunities

Job summary

Hireframe seeks a patient‑facing care coordinator to support elderly residents with technology installations and ongoing service. You will explain equipment, obtain consent, schedule installers, and assist social workers and families with tech questions, escalating to engineering as needed.

Remote, permanent role with nearshore collaboration; you will pull CRM reports, maintain records, and help improve processes.

Qualifications

• Registered healthcare professional background strongly preferred (RN or allied health).
• Excellent spoken English with clear phone communication.
• Experience reaching out to patients or clients by phone.
• Familiarity with CRM/ticketing systems such as HubSpot, Zendesk, Freshdesk, or Salesforce.
• Strong organizational skills and ability to manage calendars and deadlines.
• Independence, initiative, and willingness to share feedback for process improvement.
• Comfortable working the UK schedule.

Responsibilities

• Explain technology to elderly residents and obtain consent for installation.
• Book installer visits and coordinate scheduling with installers.
• Address questions from residents, social workers, and families and escalate technical issues.
• Create playbooks for recurring questions to improve support.
• Pull reports from CRM and maintain records of interactions.
• Participate in weekly calls with social workers to discuss data insights.
• Protect data and ensure timely follow-ups and documentation.

Skills

CRM experience

Phone outreach

Reporting

English communication

Care experience

Education

PH-licensed RN

Tools

HubSpot

Zendesk

Salesforce

Freshdesk

Job description

You will support the delivery of care services for elderly residents using the organization’s technology. The role involves speaking directly with residents to explain the equipment, gain consent, prepare them for installation, and coordinate installer visits. You will also support social workers and families with basic technology-related questions, escalating issues to the engineering team when needed.

You will work closely with social workers to explain what the data shows and provide reporting through the organization’s CRM. This is a hands‑on role that combines care experience, patient or customer communication, coordination, and basic technology support.

Most of the work is outbound. This is not a sales role or a call‑center position, and you will be the primary person responsible for this function.

Duties and Responsibilities

Managed Service Delivery

• Contact elderly residents to explain the technology, gain consent, and make sure they are ready for installation
• Address questions or concerns and book installer visits
• Coordinate with installers to ensure visits are properly arranged
• Handle technology‑related questions from social workers and families, such as sensors not reading or app login issues
• Escalate technical issues to the engineering team via Slack
• Build a playbook for recurring questions to help improve how common issues are handled

Customer Relationships & Trust Building

• Build positive and professional relationships with elderly residents, social workers, and families
• Join weekly calls with social workers to explain what the data shows
• Communicate clearly and empathetically when supporting elderly residents and other stakeholders
• Provide support and follow‑up throughout the installation and service process

Internal Contribution

• Pull reports from HubSpot or a similar CRM
• Maintain clear and organized records of customer and resident interactions
• Share feedback and ideas to improve processes and recurring support issues
• Manage your own calendar, follow‑ups, and deadlines
• Work independently and adapt when priorities shift

Requirements

• Meaningful clinical or care experience. A PH‑licensed RN is strongly preferred; allied health or other patient‑facing care experience is also acceptable
• Excellent spoken English, with clear and easy‑to‑understand communication over the phone
• Experience with phone‑based patient or customer outreach
• Experience using a CRM or ticketing system such as HubSpot, Zendesk, Freshdesk, or Salesforce
• Strong organizational skills and the ability to manage your own calendar and deadlines
• Comfortable working independently and taking initiative
• Willing to share feedback and ideas and speak up when something can be improved
• Comfortable working the required UK schedule

Highly Desirable

• UK healthcare exposure, such as NHS experience, UK‑returnee nursing experience, or UK healthcare accounts
• Remote patient monitoring, telehealth, or assistive technology experience
• Geriatric, home care, community health, or dementia care experience
• Startup or small‑company experience
• Comfortable with Excel or Google Sheets reporting

Mindset

• Person‑centred and empathetic when communicating with elderly residents and families
• Comfortable working independently and taking ownership of day‑to‑day responsibilities
• Proactive about sharing feedback, ideas, and potential improvements
• Adaptable when priorities change and willing to take on different tasks as needed

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote‑first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill‑building
• Opportunities for professional growth

* Applicable for full‑time permanent roles

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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