San Isidro Ventas

Concentrix; Lima Metropolitana; On-site; PEN 42,000 - 54,000; Full time

Job summary

Concentrix Peru is seeking an Advisor I in San Isidro to handle basic technical inquiries, resolve hardware/software issues, and guide external users through problem solving. You will troubleshoot, escalate when needed, and ensure service levels align with KPIs.

The role demands strong communication, patience, and teamwork, with flexible shift rotations in a fast-paced environment. The position emphasizes customer-centric support, practical troubleshooting across devices and networks, and the

Qualifications

• Associate’s Degree in related technical discipline with six years of related technical experience preferred.
• Achieve and maintain recognized and applicable technical certification(s).
• Relevant technical expertise related to hardware, software, networking, data storage, troubleshooting, repair.
• Working knowledge of client technical systems.
• Courteous with strong customer service orientation.
• Ability to communicate effectively, both written and verbal.
• Ability to learn including strong problem solving skills.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking; able to be flexible and adapt to changes quickly.
• Able to work as a team member, as well as independently with minimal supervision.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone.
• Able to rotate shifts.

Responsibilities

• Assist external users of the client’s technical products; identify and resolve questions and problems.
• Troubleshoot basic and routine customer issues: hardware, software, networking, data storage.
• Follow escalation path to resolve technical issues and perform outbound follow ups as needed.
• Solve unstructured problems requiring conceptual thinking.
• Ensure service meets contractual KPIs.
• Greet customers in a courteous, friendly, professional manner.
• Listen to customer needs, demonstrate empathy, and build rapport.
• Clarify requirements and probe for understanding.
• Prepare complete and accurate work notes on accounts.
• Participate in activities to improve customer satisfaction and business performance.

Skills

Customer service

Effective communication

Problem solving

Teamwork

Adaptability

Patience

Education

Associate’s Degree in related technical discipline

Two years of college education in related technical discipline

Job description

Job Title: San Isidro Ventas Job Description The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Essential Functions/Core Responsibilities

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance

Candidate Profile

• Associate’s Degree in related technical discipline with six years of related technical experience preferred
• Achieve and maintain recognized and applicable technical certification(s)
• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
• Working knowledge of client technical systems
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Ability to work as a team member, as well as independently with minimal supervision
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE: GERMANY - This job description does not apply to employees in Germany. UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

• Minimum of two years of college education in related technical discipline. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally
• Ability to resolve basic to moderate technical issues
• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

Location: PER Lima - Avenida El Camino Real N195 Calle Santa Luisa

Language Requirements

Language Requirements: Spanish (Required)

Time Type

Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.