San Isidro ATC EN

Concentrix; Lima Metropolitana; On-site; PEN 41,000 - 62,000; Full time

Job summary

Concentrix is seeking an Advisor I, Sales in Lima (San Isidro ATC EN) to engage customers via inbound/outbound calls and online channels, selling basic products and services. You will process orders, provide information, and deliver essential customer service support.

You will work toward sales targets, use scripts to identify needs, stay updated on products and pricing, and ensure KPI goals are met while maintaining a courteous, professional demeanor with customers.

Qualifications

• High school diploma with three to six months of sales experience preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; adaptable to changes quickly
• Basic computer navigation skills and PC knowledge
• Tolerance for repetitive work in a fast paced environment
• Team player and independent working capability
• Patience in all customer contact situations; professional tone
• Able to rotate shifts and adapt to program requirements

Responsibilities

• Achieve specific sales targets and maximize sale opportunities on each call
• Use script and probing techniques to determine needs and offer suitable products
• Maintain knowledge of products, pricing, promotions, and procedures
• Ensure service meets contractual sales goals and KPIs
• Greet customers courteously and professionally
• Listen to customer needs and demonstrate empathy to build rapport
• Clarify requirements and provide resolution with tools and resources
• Prepare complete and accurate work notes in accounts
• Participate in activities to improve customer satisfaction and sales
• Answer billing questions by explaining account components

Skills

Strong communication

Negotiation skills

Customer service orientation

Teamwork

Multitasking

Attention to detail

Patience

Able to adapt to change

Education

High school diploma

Tools

CRM systems

Basic computer navigation

Job description

Job Title: San Isidro ATC EN

Job Description The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with three to six months of sales experience preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Tolerance for repetitive work in a fast paced environment
• Ability to work as a team member, as well as independently
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

Career Framework Role: Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

• Germany: This job description does not apply to employees in Germany.
• United Kingdom: EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
• Philippines: Minimum of two years of college education. No prior call center experience is required
• Philippines: Ability to think clearly and can explain simple issues effectively, both written and verbally
• India: High school diploma with zero to six months of sales experience preferred
• India: Ability to effectively communicate, both written and verbally
• India: Listen attentively to customer needs and concerns; demonstrate empathy
• India: Clarify customer requirements; probe for and confirm understanding of requirements or problem
• India: Confirm customer understanding of the solution and provide additional customer education as needed
• India: Ability to learn including strong problem solving skills
• India: Demonstrate strong probing and problem solving skills
• India: Should be able to handle complex queries
• India: Should be able to resolve customer queries independently

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location: PER Lima - Avenida El Camino Real N195 Calle Santa Luisa

Language Requirements: English (Required)

Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.