Sr. Manager Talent Acquisition

Convergys; Primavera; Presencial; PEN 235.000 - 319.000; Jornada completa

Descripción de la vacante

Convergys in Peru leads Talent Acquisition to fulfill recruitment goals across client programs. This role will coach and develop TA teams, partnering with client leaders to align talent strategy with business needs.

You will drive high-volume and specialized hiring, forecast demand, and monitor metrics to ensure quality and timely hires, while managing budgets and stakeholder communications.

Formación

• Bachelor's degree in human resources, Business Administration, Psychology, or a related field.
• 7+ years of progressive Talent Acquisition experience.
• B2 English Level or above, strong verbal and written communication in English and Spanish.
• 3+ years of leadership experience managing recruitment teams.
• Proven experience in high-volume/mass hiring environments.
• Experience managing relationships with senior stakeholders and business leaders.
• Experience in workforce planning and recruitment forecasting.
• Shared Services, BPO, Contact Center or multinational environment experience preferred.

Responsabilidades

• Lead Talent Acquisition teams to achieve recruitment goals and operational excellence.
• Build and maintain relationships with business leaders, hiring managers, and key stakeholders.
• Serve as the primary point of contact for client-facing recruitment discussions and talent strategy alignment.
• Develop and execute talent acquisition strategies to attract top talent for high-volume and specialized hiring requirements.
• Forecast hiring demand and workforce needs based on business growth, attrition trends, and operational requirements.
• Monitor recruitment metrics, productivity, SLA compliance, and hiring performance to ensure target achievement.
• Ensure all talent requirements are fulfilled within established timelines and quality standards.
• Drive recruitment process improvements to increase efficiency, effectiveness, and candidate experience.
• Manage recruitment budgets, resource allocation, and workforce planning initiatives.
• Partner with HR, Operations, Workforce Management, and other departments to support organizational objectives.
• Ensure compliance with company policies, labor regulations, and recruitment best practices.
• Present hiring performance, market trends, and talent insights to senior leadership and clients.

Conocimientos

Leadership

Stakeholder management

Communication

Forecasting

Data-driven decisions

Educación

Bachelor's degree in HR/BA/Psychology

Descripción del empleo

ResponsibilitiesLead, coach, and develop Talent Acquisition teams to achieve recruitment goals and operational excellence.Build and maintain strong relationships with business leaders, hiring managers, and key stakeholders to understand workforce needs and recruitment priorities.Serve as the primary point of contact for client-facing recruitment discussions and talent strategy alignment.Develop and execute talent acquisition strategies to attract top talent for high-volume and specialized hiring requirements.Forecast hiring demand and workforce needs based on business growth, attrition trends, and operational requirements.Monitor recruitment metrics, productivity, SLA compliance, and hiring performance to ensure target achievement.Ensure all talent requirements are fulfilled within established timelines and quality standards.Drive recruitment process improvements to increase efficiency, effectiveness, and candidate experience.Manage recruitment budgets, resource allocation, and workforce planning initiatives.Partner with HR, Operations, Workforce Management, and other departments to support organizational objectives.Ensure compliance with company policies, labor regulations, and recruitment best practices.Present hiring performance, market trends, and talent insights to senior leadership and clients.ProfileBachelor's degree in human resources, Business Administration, Psychology, or a related field.7+ years of progressive Talent Acquisition experience.B2 English Level or above, Strong verbal and written communication skills in English and Spanish.3+ years of leadership experience managing recruitment teams.Proven experience in high-volume/mass hiring environments.Experience managing relationships with senior stakeholders and business leaders.Experience in workforce planning and recruitment forecasting.Shared Services, BPO, Contact Center or multinational environment experience preferred.Skills & CompetenciesStrong leadership and people management skills.Excellent stakeholder management and influencing abilities.Strong client communication and presentation skills.Advanced knowledge of recruitment strategies, sourcing methodologies, and talent markets.Strong analytical and forecasting capabilities.Ability to manage multiple priorities in a fast-paced environment.Data-driven decision-making and reporting skills.Strong problem-solving and continuous improvement mindset.