Remote Lead Technical Support Engineer - AI & SaaS

Obsidian; Lima Metropolitana; Presencial; PEN 171.880 - 275.008; Jornada completa

Descripción de la vacante

Obsidian is seeking a remote Web Applications Debugger for their platform. You will provide swift support to users and debug issues across our AI + SaaS stack. Ideal candidates have a degree in Computer Science or significant support experience, familiarity with AI systems, and strong communication skills.

This role operates on a 6-day work schedule requiring alignment with Pacific Time hours, ensuring a fast and dynamic working environment at the intersection of labor markets and AI research.

Formación

• Understand model outputs, failure modes, and feedback loops.
• Experience with AI tools and debugging SaaS applications.
• Strong English writing skills with a lighthearted tone.

Responsabilidades

• Investigate talent-reported issues and debug end-to-end.
• Surface systemic patterns and communicate with empathy.
• Create documentation to reduce repeat issues.

Conocimientos

Debugging web applications

AI systems familiarity

Communication with precision

Customer support experience

Educación

Degree in Computer Science, Software Engineering, or related

Herramientas

React

Node.js

Flask

Next.js

Descripción del empleo

Obsidian is seeking a remote Web Applications Debugger for their platform. You will provide swift support to users and debug issues across our AI + SaaS stack. Ideal candidates have a degree in Computer Science or significant support experience, familiarity with AI systems, and strong communication skills.

This role operates on a 6-day work schedule requiring alignment with Pacific Time hours, ensuring a fast and dynamic working environment at the intersection of labor markets and AI research.