Remote AI-Savvy SaaS Support Engineer

Obsidian; Lima Metropolitana; Presencial; PEN 170.299 - 238.419; Jornada completa

Descripción de la vacante

Mercor is hiring for a Talent Success role based in Lima, Peru. The position involves debugging talent-reported issues while delivering a delightful user experience. Candidates should possess solid web application support experience and be familiar with AI systems.

This remote position requires working six days a week, with significant overlap with Pacific Time. Successful candidates will have a background in Computer Science or similar and empathy in communication.

Mercor is a profitable Series C company at the forefront of AI development, valued at $10 billion.

Formación

• 2-5 years of experience supporting customers on web applications.
• Prior experience at a high-growth technology startup.
• Familiarity with building modern web applications.

Responsabilidades

• Investigate talent-reported issues end-to-end.
• Communicate with precision and empathy.
• Create documentation to improve resolution speed.

Conocimientos

Debugging web applications

Interpersonal communication

AI system familiarity

Experience with web frameworks (React, Node, etc.)

Educación

Degree in Computer Science or related field

Descripción del empleo

Mercor is hiring for a Talent Success role based in Lima, Peru. The position involves debugging talent-reported issues while delivering a delightful user experience. Candidates should possess solid web application support experience and be familiar with AI systems.

This remote position requires working six days a week, with significant overlap with Pacific Time. Successful candidates will have a background in Computer Science or similar and empathy in communication.

Mercor is a profitable Series C company at the forefront of AI development, valued at $10 billion.