Remote Technical Support Engineer for AI SaaS

Obsidian; Lima Metropolitana; Presencial; PEN 136.239 - 238.419; Jornada completa

Descripción de la vacante

Mercor is looking for a remote support specialist who will ensure a delightful experience for users of their platform. The role demands strong debugging skills and familiarity with modern web applications, AI systems, and excellent communication abilities, especially in English.

The candidate should possess a degree in a relevant field and have experience in customer support, particularly in a technology startup environment.

Formación

• Experience supporting customers on web applications is preferred.
• Ability to understand AI model outputs and failure modes.
• Comfortable debugging and investigating issues.

Responsabilidades

• Investigate talent-reported issues end-to-end.
• Debug across our AI + SaaS stack using telemetry.
• Communicate with precision and professionalism.

Conocimientos

Debug web applications

AI systems familiarity

Customer support experience

Documentation skills

Educación

Computer Science or Software Engineering degree

Herramientas

React

Node.js

Flask

Next.js

Descripción del empleo

Mercor is looking for a remote support specialist who will ensure a delightful experience for users of their platform. The role demands strong debugging skills and familiarity with modern web applications, AI systems, and excellent communication abilities, especially in English.

The candidate should possess a degree in a relevant field and have experience in customer support, particularly in a technology startup environment.