Remote AI SaaS Success Engineer

Obsidian; Lima Metropolitana; Presencial; PEN 102.110 - 170.184; Jornada completa

Descripción de la vacante

Obsidian is seeking a skilled support professional to join its Talent Success team, focusing on providing excellent support for users of our platform. This remote role involves working closely with our engineering team to troubleshoot and enhance users' experience.

The ideal candidate will have a solid background in debugging web applications, fluency in English communication, and familiarity with AI tools. This position is crucial as it often serves as the first interaction users have with our services.

Formación

• Ability to debug web applications, preferably from relevant technical degrees or startup experience.
• Comfortable with AI systems and exploring their behavior.
• Ability to understand model outputs and feedback loops.

Responsabilidades

• Investigate talent-reported issues and reproduce bugs.
• Debug across AI and SaaS stack using logs and database queries.
• Create clear documentation to improve resolution speed.

Conocimientos

Debugging web applications

Experience with React

AI systems familiarity

Communication skills

Educación

Degree in Computer Science or related field

Herramientas

Telemetry

Log inspection

Descripción del empleo

Obsidian is seeking a skilled support professional to join its Talent Success team, focusing on providing excellent support for users of our platform. This remote role involves working closely with our engineering team to troubleshoot and enhance users' experience.

The ideal candidate will have a solid background in debugging web applications, fluency in English communication, and familiarity with AI tools. This position is crucial as it often serves as the first interaction users have with our services.