Remote AI SaaS Customer Success Engineer

Obsidian; Lima Metropolitana; Presencial; PEN 254.669 - 305.603; Jornada completa

Descripción de la vacante

Obsidian is seeking a customer support specialist for Mercor's Talent Success team. This remote role involves debugging web applications and providing assistance to users on the platform.

The ideal candidate has a background in Computer Science and experience with modern web applications. Strong skills in debugging and customer support, particularly related to AI systems, are essential.

This role requires substantial overlap with Pacific Time working hours.

Formación

• Ability to debug web applications from a degree in Computer Science or related technical field.
• Experience building modern web applications like React, Node, or Flask.
• Comfortable with AI systems and understanding of model outputs.

Responsabilidades

• Investigate talent-reported issues end-to-end.
• Debug across AI + SaaS stack using various tools.
• Create documentation to reduce repeat issues.

Conocimientos

Debugging web applications

Experience with React

Understanding AI systems

Customer support experience

Educación

Degree in Computer Science or related technical field

Herramientas

OpenAI

LangChain

Descripción del empleo

Obsidian is seeking a customer support specialist for Mercor's Talent Success team. This remote role involves debugging web applications and providing assistance to users on the platform.

The ideal candidate has a background in Computer Science and experience with modern web applications. Strong skills in debugging and customer support, particularly related to AI systems, are essential.

This role requires substantial overlap with Pacific Time working hours.