Manages attainment of lead generation, pipeline creation, and sales development goals by region. Develops long-term strategies that drive demand generation, sales-qualified opportunities, and revenue growth. Oversees the development of supervisors, lead generation representatives, and pre-sales teams. Participates in strategic division initiatives and ensures consistent employee management practices across the department. Fosters cross-functional teamwork and communication between Sales, Marketing, Vendor Partners, and Business Units. Provides department-wide direction in support of the division's long-term growth strategies and ensures timely completion of all projects and responsibilities.
Essential Duties and Responsibilities
- Work with the Sales Director to develop and execute annual business plans focused on pipeline growth, SQL generation, and revenue attainment.
- Assigns quarterly sales goals by territory.
- Oversees departmental reporting, forecasting, and analytics to ensure data-driven business decisions.
- Communicates job responsibilities, objectives, and performance expectations through MBOs and structured development plans.
- Develops quarterly plans with outside sales for territory development.
- Presents quarterly business plans at team level.
- Manages 100% attainment of Sales, GP$, GP% and corporate special goals.
- Maintains excellent customer and vendor relationships.
- Interfaces with departmental Director to ensure cross-corporate teamwork.
- Oversees strategic projects for division growth.
- Provides sales with the tools needed, such as slippage reports, Credit Utilization, descending reports, new Customers reports, leads, and customer focuses, and the process to utilize them.
- Develops motivational strategies and TD Monthly/Quarterly sales promotions. Continues to work with PM and Vendors for sales promotions.
- Oversees Employee Development activities, including quarterly one-on-one "feedback" meetings with all employees, quarterly service observations, and reward and recognition programs for top employees.
- Sets up meetings with support departments and holds sales and staff meetings in order to improve communication within the department.
- Responds to escalated customer issues to ensure satisfactory resolution.
- Addresses escalated personnel issues prior to HR involvement. Ensures timely resolution of employee issues and consistent actions across regions.
Additional Duties and Responsibilities:
- Performs other duties as assigned.
- Meets punctuality and attendance standards.
- Supports ongoing process improvement and operational excellence initiatives.
- Partners with leadership on special strategic projects designed to increase pipeline generation and sales effectiveness.
Knowledge, Skills, and/or Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to adjust readily to change and adapt as needed.
- Able to analyze and resolve complex issues and problems in a sound and timely fashion.
- Able to foster win/win situations and ensure productive resolutions of conflict.
- Able to build solid, effective working relationships with others.
- Able to coach others in the development of their skills.
- Able to display assertiveness and a high level of self-confidence.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to identify needs and opportunities and develop action plans to address.
- Able to maintain a positive attitude in the face of criticism, rejection, or failure.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
- Able to sort through numerical information and recognize trends and details.
- Able to supervise, train, and evaluate the performance of subordinates.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
Minimum Educational/Experience Requirements:
- High School Diploma or equivalent required.
- Some college coursework or an Associate's/Bachelor's degree in Business, Marketing, Sales, Communications, or a related field preferred.
Additional Education/Previous Experience Recommendations:
- Working knowledge of systems / applications.
- Demonstrates creativity in problem solving.
- Advanced level of judgment and decision making.
- 5-7 years relevant sales management experience.