Butler (S)

Silversea; Lima Metropolitana; On-site; PEN 166,000 - 249,000; Full time

Benefits offered by this job

Silver service standards

Job summary

Silversea is seeking an experienced luxury butler in Lima to deliver personalized, in-suite services and high-touch guest care. You will coordinate dining, amenities, packing and unpacking, and ensure impeccable presentation consistent with ultra-luxury standards.

Applicants must possess fluent English, additional language capabilities, superb emotional intelligence, and formal butler training. Prior guest-facing luxury experience is essential for success in this role.

Qualifications

• Fluent English is required (verbal and written).
• Additional languages (German, Portuguese, French, Italian, Spanish, Mandarin, Chinese, Japanese, Russian, Arabic) are mandatory.
• Certification from a professional butler or luxury service program is required.
• Strong emotional intelligence with conflict-resolution skills and knowledge of food and beverages.

Responsibilities

• Deliver personalized Butler service by preparing and maintaining guest suites according to preferences and company standards.
• Be fully knowledgeable of in-suite services, food and beverages, etiquette, amenities, functions, and systems.
• Coordinate in-suite services including dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine, and special requests.
• Maintain guest history records and coordinate with supervisors and other departments for prompt recovery.
• Assist in booking reservations for restaurants, spa, shore excursions, and private tours as required.
• Maintain cleanliness, organization, inventory, and public health compliance in suites and related areas.

Skills

Fluent English

Additional languages

Emotional intelligence

VIP guest service

Formal dining etiquette

Silver service

In-suite service

Education

The International Butler Academy certification

Job description

• Minimum of two (2) years Butler/guest facing services experience in a luxury environment.
• Excellent fluent English (verbal and written). Conversational in an additional languages is mandatory such as (German, Portuguese, French, Italian, Spanish, Mandarin, Chinese, Japanese, Russian, Arabic).
• Professional butler or luxury service certification such as “The International Butler Academy) is required.
• Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items.
• Comprehensive understanding of ultra-luxury hospitality standards and bespoke guest service delivery.
• Mastery of formal dining etiquette, silver service and in-suite fine dining presentation
• Deep understanding of VIP, celebrity, and high-net-worth guest expectations.

Duties and Responsibilities:

• Deliver personalized Butler service by preparing and maintaining guest suites according to preferences and company standards
• Fully knowledgeable of the in-suite services, food and beverages, basic etiquette, amenities, functions, and systems
• Coordinate and provide in-suite services including dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine and any other special requests
• Maintain accurate guest history records and communicate effectively with supervisors and other departments ensuring prompt recovery
• Assist in booking reservations for restaurants, spa, shore excursions and private tours as required.
• Maintain cleanliness, organization, inventory, and public health compliance in suites, pantries, and assigned areas