Telecommunications Agent (Telephone Operator)

Ennismore; Asia; In loco; PEN 63.000 - 104.000; Tempo pieno

Vantaggi offerti da questo lavoro

Duty meals provided (breakfast/lunch/d

Accommodation

Medical insurance

Vacation tickets

Descrizione del lavoro

Rixos Bab Al Bahr in Ras Al Khaimah, UAE, is seeking a Telecommunications Agent (Telephone Operator) to welcome guests, answer calls, and share information about facilities, events, and hours.

You will route requests to departments, manage wake-up calls, and maintain confidentiality with luxury-level etiquette; prior experience in a five-star resort is preferred, with English fluency and serving guests from around the world.

Competenze

• Excellent verbal communication and listening skills.
• Pleasant voice and professional telephone manner.
• Strong knowledge of resort services and layout.
• Ability to multitask and remain calm under pressure.
• Customer-focused mindset aligned with luxury hospitality standards.
• Minimum 1 year experience in a similar role within 5 star luxury property.
• Fluent in English; Russian language is an asset.

Mansioni

• Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards
• Provide accurate information about resort facilities, services, events, dining options, and operating hours
• Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)
• Take and relay wake-up call requests, ensuring they are executed accurately and on time
• Manage emergency calls calmly and follow established safety and security procedures
• Maintain guest confidentiality and handle sensitive information with discretion
• Log guest requests, complaints, and follow-ups in the system to ensure timely resolution
• Coordinate with front office and guest services to support VIPs, special requests, and personalized services
• Operate the hotel's PBX/telephone system and ensure correct call routing
• Handle international calls and assist guests with language or communication needs when required
• Maintain a courteous, calm, and polished telephone etiquette at all times
• Support other departments during peak hours or special events as needed

Conoscenze

Verbal communication

English fluency

Multitasking

Telephone etiquette

Customer service

Russian language

Descrizione del lavoro

Telecommunications Agent (Telephone Operator)

Rixos Bab Al Bahris a world-class five-star luxury beachfront resort located onAl Marjan Island in Ras Al Khaimah, UAE,renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and theArabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.

WHAT WE OFFER

We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.

SALARIES AND BENEFITS

• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Accommodation and Medical Insurance Provided

Job Description

• Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards
• Provide accurate information about resort facilities, services, events, dining options, and operating hours
• Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)
• Take and relay wake-up call requests, ensuring they are executed accurately and on time
• Manage emergency calls calmly and follow established safety and security procedures
• Maintain guest confidentiality and handle sensitive information with discretion
• Log guest requests, complaints, and follow-ups in the system to ensure timely resolution
• Coordinate with front office and guest services to support VIPs, special requests, and personalized services
• Operate the hotel's PBX/telephone system and ensure correct call routing
• Handle international calls and assist guests with language or communication needs when required
• Maintain a courteous, calm, and polished telephone etiquette at all times
• Support other departments during peak hours or special events as needed

Qualifications

• Excellent verbal communication and listening skills
• Pleasant voice and professional telephone manner
• Strong knowledge of resort services and layout
• Ability to multitask and remain calm under pressure
• Customer-focused mindset aligned with luxury hospitality standards
• Minimum 1 year experience in a similar role within 5 star luxury property
• Fluent on English languaage any additional language (Russian) is an asset.