Butler Manager

Silversea; Lima Metropolitana; Vor Ort; PEN 144.000 - 213.000; Vollzeit

Zusammenfassung

Silversea is seeking an experienced Luxury Butler to deliver personalized guest service aboard our ultra-luxury cruise line. The role requires guest-facing excellence, discretion, and a commitment to brand standards.

Responsibilities include coordinating in-suite services, supervising the Butler team, and mentoring junior staff to ensure flawless guest experiences across diverse nationalities and itineraries.

Qualifikationen

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment.
• Professional Butler or luxury service certification such as "The International Butler Academy" is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese) are an asset.
• Excellent interpersonal and leadership skills; ability to lead, motivate, and develop a culturally diverse workforce

Aufgaben

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards.
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
• Mentor and prepare the Senior Butler for managerial responsibilities
• Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.

Jobbeschreibung

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment


• Professional Butler or luxury service certification such as \"The International Butler Academy) is an advantage


• Previous shipboard experience is highly preferred


• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).


• Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities:

• Ensure delivery of exceptional butler services to guests


• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently


• Conduct embarkation inspections of all VIP suites


• Ensure in-suite arrival procedures are executed to brand standards.


• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.


• Mentor and prepare the Senior Butler for managerial responsibilities


• Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.