Booking Services Representative

Duquesa Travel Group; Lima Metropolitana; Presencial; PEN 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Onboarding and training

Professional development

Online tools access

Supportive team

Descripción de la vacante

Duquesa Travel Group seeks a friendly Booking Services Representative to assist clients with booking inquiries, available options, and reservation details. This remote role focuses on delivering accurate information and high-quality service while coordinating with service providers.

You will respond to questions, gather preferences, research options, and ensure documentation is complete, enabling smooth confirmations and timely updates for clients worldwide.

Formación

• Excellent verbal and written communication
• Customer-focused and professional
• Strong organization and time-management abilities
• High attention to detail
• Comfortable using email and online platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests
• Experience in customer service, reservations, booking, or admin is helpful but not required

Responsabilidades

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Conocimientos

Clear communication

Customer service

Time management

Attention to detail

Research skills

Problem solving

Multitasking

Administrative experience

Descripción del empleo

We are seeking a friendly and dependable Booking Services Representative to assist clients with booking inquiries, available options, reservation details, and ongoing service requests.

This remote role is ideal for someone who enjoys communicating with customers, researching solutions, and providing accurate information while maintaining a high standard of service.

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Qualifications

• Strong verbal and written communication
• Customer-focused and professional approach
• Excellent organization and time-management abilities
• High attention to detail
• Comfortable using email and online platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests
• Previous customer service, reservations, booking, or administrative experience is helpful but not required

Position Highlights

• Remote work environment
• Comprehensive onboarding
• Training and continuing education
• Professional development opportunitiesAccess to online tools and resources
• Supportive team environment