Customer Service Representative (Email / Chat Support) -#35284

Manila Recruitment; Ortigas; Presencial; PEN 24.000 - 36.000; Jornada completa

Descripción de la vacante

Manila Recruitment is seeking a Customer Service Representative to handle inquiries across chat, email, and social platforms. The role requires excellent English verbal and written communication, with at least 1 year of experience in customer service.

You will manage CRM logs, update records, and maintain high standards of accuracy and responsiveness. In a fast-paced environment, you will contribute to improving customer care by suggesting process improvements and collaborating with management.

Formación

• Experience in customer service or support roles, handling multiple communication channels.
• Excellent verbal and written communication skills in English.
• Ability to respond to customer inquiries quickly, accurately, and with attention to detail.

Responsabilidades

• Maintain and update an accurate log of activity in the CRM system and Google Sheets.
• Direct customers to online resources and answer inquiries via chat, email, Product Review, SMS, social media and calls.
• Meet your Key Performance Indicators (KPIs) and ensure fast response times: Chat 30 seconds; Email 24-48 hours.

Conocimientos

Customer service

Multichannel support

English communication

CRM

Educación

High School Diploma

Associate degree

Bachelor's degree

Herramientas

CRM systems

Google Sheets

Chat tools

Descripción del empleo

Company Profile:

Our client is a leading distributor of consumer electronics and home appliances segment across Australia and New Zealand. Operating from 2 main divisions: B2C and B2B channels, they partner with global brands to introduce products to market across leading retailers.

Duties & Responsibilities:

• Maintain and update an accurate log of activity in the CRM system, and Google Sheets
• Direct customers to online resources
• Answer customer inquiries via chat, email, Product Review, SMS, social media, and calls
• Meeting your Key Performance Indicators (KPIs)
• Chat Response Time: 30 Seconds
• Email Turnaround Time: 24-48 hours
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Make recommendations to management to improve customer experience
• Consistent desire to learn new skills
• Maintains professional and technical knowledge
• Working within the system
• Perform other duties as assigned
• At least 1 year of experience as a Customer Service Representative
• Prior experience in customer service or support roles, especially in handling multiple communication channels
• Excellent verbal and written communication skills in English
• Ability to respond to customer inquiries quickly, accurately, and with attention to detail
• Efficient in managing several conversations across different platforms simultaneously
• Comfortable working in a fast-paced, dynamic environment

Nice-to-have / Advantageous Skills:

• High School Diploma or equivalent required; Associate or Bachelor's Degree
• E-commerce experience