Customer Service Representative (Latin America)

Wing Assistant; Lima Metropolitana; Remote; PEN 29,562 - 38,120; Full time

Benefits offered by this job

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

Fun Work Environment

Holiday & Overtime Pay

Job summary

A leading remote customer service provider is looking for a Customer Service Representative in Lima. You will manage inbound and outbound calls, resolve concerns, and build customer relationships. Ideal candidates have excellent communication skills in English and experience in customer service. This role offers flexible hours with a salary range of $760 to $980 based on experience, along with a supportive team culture.

Qualifications

• At least 1-year proven experience as a Customer Service Representative.
• Excellent written and verbal communication skills in English.
• Familiarity with current technologies like desktop sharing.

Responsibilities

• Manage inbound and outbound calls.
• Resolve customer concerns effectively.
• Build sustainable relationships with customers.

Skills

Excellent English communication skills

Phone communication skills

Organizational skills

Tech savvy

Proactive and attention to detail

Tools

MS Office

CRM software

Google Calendar

Job description

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a Customer Service Representative to start immediately!

Responsibilities

1. Manage inbound and outbound calls
2. Resolve customer concerns effectively and efficiently
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Ensure customer satisfaction in every interaction
5. Keep records of customer interactions, process and update customer accounts and file documents
6. Follow communication procedures, guidelines, and policies
7. Take the extra mile to engage customers
8. Ad hoc tasks

Qualifications

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary Package per month:

• Entry Level (1-3 years of experience): Up to $760
• Intermediate Level (3-5 years of experience): Up to $820
• Expert Level (5+ years of experience): Up to $980

Additional notes:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

$760 - $980 a month