Coordinator Rider Compliance

talabat; Oman; On-site; OMR 12,000 - 18,000; Full time

Job summary

talabat is seeking a proactive Compliance & Fraud Associate in Oman to monitor Fleet Partner Rider activity and enforce platform policies. You will assist in anti‑fraud controls, conduct on‑site audits, and serve as a primary contact for rider compliance questions.

The role requires strong communication in English and Arabic, with Urdu a plus, and experience in food/grocery tech. Join a collaborative team focused on reducing risk and ensuring operational integrity across the fleet network.

Qualifications

• Bachelor's degree required with 2–3 years in food/grocery tech strongly preferred.
• Proficient in Google Suite (GDocs, GSheets, GSlides, GForms).
• Strong written and verbal communication skills in English and Arabic; Urdu a plus.

Responsibilities

• Monitor Fleet Partner Rider activity, flag suspicious behavior and fraud cases.
• Support day-to-day operational compliance with platform policies.
• Assist in anti‑fraud controls during live operations and escalate findings.
• Conduct site visit audits to verify behaviour and compliance.
• Serve as a point of contact for compliance queries from riders.
• Support end-to-end processes for rider‑level cancellation fraud cases.
• Maintain accurate records of incidents and audit findings.
• Provide updates to Supervisor on status and patterns on the ground.
• Collaborate with internal teams on fraud and compliance initiatives.
• Contribute to continuous improvement of SOPs and special projects.

Skills

Communication

English & Arabic

Public speaking

Negotiation

People management

Education

Bachelor's Degree

Tools

Google Suite

Job description

Responsibilities

• Monitor and report on Fleet Partner Rider activity within allocated zones, flagging suspicious behaviour and potential fraud cases to the Supervisor for escalation.
• Support the day‑to‑day operational compliance of Fleet Partner Riders, ensuring adherence to platform policies and standard operating procedures.
• Assist in the execution of anti‑fraud controls during live operations, identifying anomalies and escalating findings in a timely manner.
• Conduct regular on‑ground site visit audits and spot checks across allocated zones to verify Fleet Partner Rider behaviour and operational compliance.
• Act as a point of contact for Fleet Partner Riders on compliance‑related queries, ensuring clear and consistent communication of policies and expectations.
• Support the end‑to‑end process for Fleet Partner Rider‑level cancellation fraud, contributing to data gathering, documentation and follow‑up actions.
• Maintain accurate and up‑to‑date records of compliance incidents, fraud cases and audit findings, ensuring proper documentation at all times.
• Provide regular updates to the Supervisor on operational compliance status, open cases and any emerging patterns observed on the ground.
• Collaborate with internal teams as directed, supporting cross‑functional initiatives related to fraud and operational compliance.
• Adhere to and support the continuous improvement of fraud detection and operational compliance SOPs, flagging recommendations to the Supervisor.
• Assist in the execution of special compliance and fraud‑related projects, meeting agreed timelines and quality standards.
• Support wider operations and team requirements as directed by the Supervisor or line management.

Qualifications

• Bachelor's Degree
• 2‑3 years of experience in food/grocery tech industry is highly preferred.
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
• Strong communication skills, both written and verbal.
• English and Arabic is a must; Urdu is a plus.
• Influencer and negotiation skills with good public speaking and presentation abilities.
• People‑management skills: Experience of managing a larger group of people.