Sales Consultant

Damas; Muscat; On-site; OMR 3,300 - 6,700; Full time

Job summary

Damas in Muscat, Oman, is seeking an experienced luxury retail professional to join our team. You will deliver outstanding customer service, have excellent product knowledge of jewellery, and maintain high standards in display and store presentation to meet our DAMAS standards.

The ideal candidate has 2–5 years in luxury retail or hospitality, strong interpersonal and communication skills, attention to detail, and availability to work retail hours including weekends.

Qualifications

• Graduate or minimum high school education.
• 2–5 years of experience in luxury retail, customer service or hospitality.
• Excellent knowledge of jewellery products.

Responsibilities

• Greet customers, assess needs, and invite to the counter.
• Provide detailed product knowledge and close sales.
• Maintain DAMAS store standards and VM displays.
• Ensure accurate stock counts and regular stock takes.
• Handle payments and verify cash transactions.
• Assist with repairs and follow up orders as needed.
• Collect customer feedback after sale and contribute to stock-take exercises.

Skills

Luxury retail

Customer service

Interpersonal skills

Communication

Attention to detail

Team player

Weekend availability

Jewellery knowledge

Education

High school diploma

Job description

Key Performance Indicators

To achieve the individual sales target and sales KPIEnsure that the store meets DAMAS standards Excellent product knowledge of own products and competitor products Ensure excellent display of customer service by following the DSCEStock control maintain 100 stock accuracyConsistently achieve and or exceed the monthly sales target as directed by management Deliver exceptional and outstanding customer service by creating an environment that is friendly and welcoming maintaining high standards ensuring solid product knowledge and all other components of customer service before during and after the sale Adapt approach according to the client needs and motivationsNegotiate and handle objections with easeRemain current on industry news and competitor

Principal Accountabilities

To check for accuracy and proper functioning weighing scales calculators Diamond Tester and all other equipments To conduct regular counting of items gold bars gold coins and certified diamonds and printing of reports as per the procedures provided by Audit Proper handling of jewellery to avoid damages To greet all persons entering the store assess and understand customer requirements amp aspirations and invite them to the specific counter ensure no customer is unattended To keep the store keys safely under own custody if authorised by Management To comply with regular and punctual attendance in the store - store timings and work schedule To clean polish and re-arrange all product display material in use or not in use as per VM standards and report to Store Manager Asst Store Manager the excessive display material being unutilized Provide all required product and price information to the customer and effectively close the sale request Store Manager Asst Store Manager to take over in the event of any challenges Ensure that the payment received and the change balance given to customers are correct Procedures for credit card transactions are followed Another staff member to verify that the payment transaction was done properly Staff and customers should sign off cash memo In case of non-availability of a product understand the exact product requirement of the customer record it in the store register and communicate the same to the Store Manager follow up on the same Receive repair orders from customers understand exact requirements prepare repair bags and ensure all repair bags are kept in the proper designated place ensure all repair orders are entered in the relevant register Navision and sent to the Workshop Repair bags should be accurately filled out Follow up on the repair orders for timely delivery ensure all repairs have been carried out in accordance with the customer s requirements are checked twice before informing the customer To inform and follow up with customers of booked and repaired products and report action to the Store Manager Ensure gathering feedback from customers Encourage the customers to fill up the feedback questionnaires post-sales Participate in stock-taking exercises

Qualification:

Graduate / Minimum High school

Experience:

2 to 5 years of previous experience in luxury retail, customer service or hospitality industry

General knowledge of Jewellery

Personal Skills/Abilities:Knowledge of foreign languages preferredExcellent interpersonal and communication skillsStrong understanding of Customer Service needs and Customer prioritiesStrong attention to detail with the ability to handle multiple tasks simultaneously and with precisionSelf-Starter with Team-Player approachMust be available to work retail hours (including weekends) to meet business needs ( open to 6 days / split shifts)