Store Manager - Rituals

Apparel Group; Oman; On-site; OMR 6,696 - 10,044; Full time

Job summary

A leading retail company in Oman is seeking a Retail Manager to oversee store operations. The successful candidate will be responsible for achieving sales targets, guiding staff, maintaining visual merchandising standards, and promoting customer loyalty programs. Candidates should have a strong background in retail management, customer service skills, and updated fashion knowledge. This role requires physical fitness for prolonged standing and heavy lifting, along with the ability to lead a team effectively.

Qualifications

• Proven expertise in delivering high levels of customer service and retail management.
• Ability to guide and motivate a retail team to achieve sales targets.
• Strong understanding of product knowledge and visual merchandising standards.

Responsibilities

• Guide staff on achieving sales targets.
• Maintain knowledge of new product and fashion trends.
• Oversee store operations and ensure adherence to policies.
• Implement and promote store operating procedures and loyalty programs.
• Conduct audits and manage retail staff schedules.

Skills

Customer service

Sales skills

Fashion knowledge

Leadership

Job description

Overview

• Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Implement operating procedures at the store as per the company and Brand standards
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Area Manager and Operations Manager with regards to employees and products

Key Responsibilities

• Brief and guide the staff on achievement of the daily / weekly / monthly sales target
• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensure minimal stock loss manage stockrooms
• Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Apply creative techniques to achieve / exceed the store sales target
• Ensure has the required stock levels to maximize the sales
• Weekly audit the store administration and resolve discrepancies if any
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Supervise the store and provide feedback to the Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store operations responsibility
• Must be physically fit to stand for extended hours and heavy lifting