Sales Associate

Apparel Group; Oman; On-site; OMR 3,300 - 6,700; Full time

Job summary

A retail company in Oman is seeking a sales representative responsible for maximizing store sales through exceptional customer service and retail experience. Duties include assisting customers in product selection, promoting loyalty programs, managing inventory, and ensuring the store adheres to operational standards. Flexibility in working shifts during peak times is required. Ideal candidates should display strong customer service skills and maintain professional grooming standards.

Qualifications

• Exceptional customer service skills to assist customers in their selections.
• Ability to follow visual presentation standards and maintain store appearance.
• Willingness to work flexible hours, especially during sales.

Responsibilities

• Greet and assist customers in selecting products.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Ensure effective stock layout and display according to norms.
• Handle billing efficiently and maintain sales confidentiality.
• Adhere to SOP & Loss Prevention Policies.
• Must be presentable and well-groomed at all the times.
• Flexible to work for extended hours during the Sale period.
• Must possess up to date product knowledge and ensure minimal stock loss.

Skills

Customer service skills

Presentation

Product knowledge

Flexibility

Job description

POSITION OBJECTIVE

The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.

Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.


• Convert the window shoppers to ultimate buyers.


• Promote the Club Apparel Loyalty Program of the company for repeat sales.


• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank).


• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge.


• Must be presentable and well-groomed at all the times.


• Flexible to work for extended hours during the Sale period.


• Must possess up to date product knowledge and ensure minimal stock loss.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.


• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.


• Record the inventory inward / outward and maintain the report of the same Process.


• Handle the POS (Point of Sale) / Billing Counter efficiently.


• Tally money in the cash till during the beginning / end of the shifts.


• Issue receipts / refunds / change to the customers correctly.


• Process the payments by cash / credit cards / vouchers / automatic debits.


• Ensure awareness and vigilance at all times of security in the store without any negligence.


• Must be flexible to work for varied shifts and overtime as per the business requirement.


• Adhere to SOP & Loss Prevention Policies.


• Maintain confidentiality of the sales figures to the outside party.