Showroom Guest Experience Specialist

Al-Futtaim; As Sudiyah; On-site; OMR 6,000 - 8,000; Full time

Job summary

Al-Futtaim is seeking a Guest Relations Officer in Al Buraymi, Oman. The successful candidate will be responsible for providing a premium welcome experience to showroom visitors, ensure efficient customer routing, and maintain high standards of hospitality and showroom presentation. This role is essential for driving customer satisfaction and showroom performance, requiring experience in hospitality and proficiency in CRM systems. Candidates are expected to have a strong customer service background and excellent communication skills.

Qualifications

• Minimum 1-2 years of experience in hospitality or customer experience roles.
• Experience handling premium service standards with high-end customers.
• Previous experience in an automotive showroom environment is advantageous.

Responsibilities

• Welcome customers, identify their needs, and direct them appropriately.
• Capture accurate customer information into the CRM/DMS system.
• Ensure showroom presentation meets OEM standards and customer expectations.

Skills

Hospitality expertise

Customer engagement

CRM systems proficiency

Lead capture

Education

Diploma or Bachelor’s Degree in Hospitality or related field

Tools

Microsoft Office

Dealer Management Systems

Job description

Al-Futtaim is seeking a Guest Relations Officer in Al Buraymi, Oman. The successful candidate will be responsible for providing a premium welcome experience to showroom visitors, ensure efficient customer routing, and maintain high standards of hospitality and showroom presentation. This role is essential for driving customer satisfaction and showroom performance, requiring experience in hospitality and proficiency in CRM systems. Candidates are expected to have a strong customer service background and excellent communication skills.