Airport Duty-Free Sales & Customer Experience Pro

Confidential; As Sudiyah; On-site; OMR 6,696 - 8,928; Full time

Job summary

A leading retail company in Al Buraymi Governorate, Oman, is looking for a dedicated Customer Service & Sales professional. You will supervise daily sales activities, ensure exceptional team performance, and guide customers through effective upselling and cross-selling techniques. Responsibilities also include maintaining store presentation, adhering to security and compliance standards, and collaborating with team members. Applicants should possess experience in customer service and sales environments, with strong teamwork skills.

Qualifications

• Experience in customer service and sales environments.
• Strong teamwork and collaboration skills.
• Ability to handle escalated customer queries effectively.

Responsibilities

• Supervise daily sales activities and ensure sales targets are achieved.
• Monitor team performance for exceptional customer service.
• Ensure effective upselling and cross‑selling techniques.
• Handle escalated customer queries and resolve complaints.
• Maintain store cleanliness and visual merchandising standards.
• Ensure compliance with airport security protocols.
• Collaborate with team members to achieve sales goals.

Job description

A leading retail company in Al Buraymi Governorate, Oman, is looking for a dedicated Customer Service & Sales professional. You will supervise daily sales activities, ensure exceptional team performance, and guide customers through effective upselling and cross-selling techniques. Responsibilities also include maintaining store presentation, adhering to security and compliance standards, and collaborating with team members. Applicants should possess experience in customer service and sales environments, with strong teamwork skills.