Workshop Capacity & Service Scheduler

Al-Futtaim; As Sudiyah; On-site; OMR 9,612 - 13,457; Full time

Job summary

Al-Futtaim is seeking a Service Coordinator in Al Buraymi Governorate, Oman. The successful candidate will manage service bookings and coordinate customer communications to ensure efficient aftersales operations. Responsibilities include optimizing workshop capacity, handling customer inquiries, and preparing performance reports. Candidates should possess a diploma or degree in a related field and have 2-4 years of experience in a similar role. The position offers opportunities for professional growth in a dynamic automotive environment.

Qualifications

• Minimum 2–4 years of experience in an automotive dealership aftersales environment.
• Prior experience in appointment booking or service CRM operations preferred.
• Experience in high-volume service operations and customer interaction.

Responsibilities

• Manage inbound service booking requests via calls, online platforms, and walk-ins.
• Optimize workshop loading by aligning technician availability and service priorities.
• Confirm service appointments in advance to minimize no-show rates.

Skills

Proficiency in Dealer Management Systems (DMS)

Strong Microsoft Excel skills

Ability to manage scheduling systems

Education

Diploma or Bachelor’s Degree in Business Administration, Automotive, or a related field

Tools

CRM systems

Outbound calling platforms

Job description

Al-Futtaim is seeking a Service Coordinator in Al Buraymi Governorate, Oman. The successful candidate will manage service bookings and coordinate customer communications to ensure efficient aftersales operations. Responsibilities include optimizing workshop capacity, handling customer inquiries, and preparing performance reports. Candidates should possess a diploma or degree in a related field and have 2-4 years of experience in a similar role. The position offers opportunities for professional growth in a dynamic automotive environment.