Automotive Service Advisor: Drive Revenue & Satisfaction

Al-Futtaim; As Sudiyah; On-site; OMR 11,535 - 15,380; Full time

Job summary

Al-Futtaim is looking for a Service Advisor in Al Buraymi Governorate, Oman, who will be the primary customer contact. This role involves managing the customer service experience, coordinating repairs, and achieving sales targets. Candidates should have 2–5 years of experience in a similar role, strong technical knowledge of automotive systems, and proficiency in Dealer Management Systems. Bilingual fluency in Arabic and English is essential. The position offers comprehensive benefits and a chance to be part of a dynamic team.

Qualifications

• Minimum 2–5 years of experience as a Service Advisor in a reputable automotive dealership.
• Hands-on experience managing customer-pay, warranty, insurance, and fleet service transactions.

Responsibilities

• Greet customers and understand vehicle concerns accurately.
• Coordinate with Workshop Supervisors and Technicians for job progress.
• Achieve monthly targets for labour sales and value-added products.

Skills

Customer relationship skills

Technical understanding of vehicle systems

Proficiency in Dealer Management Systems (DMS)

Education

Diploma or Bachelor’s Degree in Automotive or Mechanical Engineering

Technical automotive certifications

Tools

Dealer Management Systems (DMS)

Microsoft Office Suite

Job description

Al-Futtaim is looking for a Service Advisor in Al Buraymi Governorate, Oman, who will be the primary customer contact. This role involves managing the customer service experience, coordinating repairs, and achieving sales targets. Candidates should have 2–5 years of experience in a similar role, strong technical knowledge of automotive systems, and proficiency in Dealer Management Systems. Bilingual fluency in Arabic and English is essential. The position offers comprehensive benefits and a chance to be part of a dynamic team.