Senior Service Operations Lead - Electronics & AC

Tanqeeb; Muscat; On-site; OMR 9,000 - 15,000; Full time

Job summary

Al-Futtaim Retail in Oman seeks a seasoned Service Operations Manager to lead service delivery for consumer electronics and air conditioning. You will ensure revenue targets, timely service calls, and quality standards while coordinating with customers, technicians, and internal teams.

The role emphasizes stock, parts, SAP-based billing, reporting, training, and performance reviews. You will mentor staff, optimize processes, and sustain high customer satisfaction by analyzing root causes and

Qualifications

• Bachelor's or diploma in electronics/electrical field.
• Strong track record in after-sales/service operations.
• Experience with SAP and service management processes.

Responsibilities

• Lead service operations to achieve revenue and collection targets.
• Allocate and distribute service calls to maximize productivity and meet SLAs.
• Coordinate with customers, technicians, resellers and internal teams to resolve complaints.
• Monitor progress and update stakeholders on status and closure.
• Ensure proper job closure and timely billing in SAP.
• Maintain clear communication through SAP and emails.

Skills

Service operations management

Customer-focused

Communication skills

Problem-solving

Multitasking

Education

Diploma or Bachelor's degree in electronics/electrical

Tools

SAP

Service management systems

Job description

Al-Futtaim Retail in Oman seeks a seasoned Service Operations Manager to lead service delivery for consumer electronics and air conditioning. You will ensure revenue targets, timely service calls, and quality standards while coordinating with customers, technicians, and internal teams.

The role emphasizes stock, parts, SAP-based billing, reporting, training, and performance reviews. You will mentor staff, optimize processes, and sustain high customer satisfaction by analyzing root causes and