Customer Operations Leader: Transformation & Service Excellence

Alcon; As Sudiyah; On-site; OMR 17,302 - 24,992; Full time

Benefits offered by this job

Opportunity for career growth within a global organization

Encouragement for innovation and automation

Impact on patient outcomes and customer satisfaction

Job summary

Alcon is seeking a Customer Service Manager to lead local Customer Operations teams in Oman. This role focuses on operational excellence and customer satisfaction aligned with the GEM Supply Chain strategy. Candidates with 3-5 years of experience in Customer Operations and strong leadership capabilities are encouraged to apply.

The ideal candidate must have a university degree and SAP capability while demonstrating a customer-centric mindset to drive change and process improvement.

Qualifications

• 3–5 years of proven leadership experience in Customer Operations, OTI, or Supply Chain.
• Strong people-management experience within a matrix organization.
• Fluency in English and local language(s).

Responsibilities

• Collaborate with regional stakeholders to enhance customer experience.
• Lead and develop teams to ensure high performance and service excellence.
• Oversee operational processes to ensure accuracy and efficiency.
• Monitor service KPIs and drive continuous improvement initiatives.

Skills

Leadership in Customer Operations

SAP (OTI modules)

Customer relationship building

Change management

Financial cost-analysis

Education

University degree or equivalent business experience

Job description

Alcon is seeking a Customer Service Manager to lead local Customer Operations teams in Oman. This role focuses on operational excellence and customer satisfaction aligned with the GEM Supply Chain strategy. Candidates with 3-5 years of experience in Customer Operations and strong leadership capabilities are encouraged to apply.

The ideal candidate must have a university degree and SAP capability while demonstrating a customer-centric mindset to drive change and process improvement.