Senior Reservations & Operations Lead

Green Umbrella Recruitment; Muscat; On-site; OMR 9,000 - 13,000; Full time

Job summary

Green Umbrella Recruitment in Muscat seeks a Senior Reservation Executive to oversee hotel, airline and events bookings, ensuring seamless customer service and operational efficiency.

You will mentor junior staff, resolve escalated issues, assist with training, reporting and system management, and coordinate with sales and finance to guarantee accurate pricing, availability, and service delivery.

Qualifications

• Bachelor’s degree in hospitality, Business, or related field preferred).
• Proven expertise in reservation software (e.g. Sabre, Amadeus, B2B reservation system, or proprietary platforms).
• Supervisory or team lead experience in a customer service or reservations environment.

Responsibilities

• Handle escalated customer concerns and provide effective solutions in a timely manner.
• Monitor reservation systems for accuracy, availability, and pricing integrity.
• Coordinate with internal departments (e.g., sales, finance) to ensure special requests and service delivery.
• Monitor and manage booking fulfillment, blackout dates, and system outages.
• Assist management with performance tracking and quality control for the reservations team.
• Ensure compliance with data privacy policies and customer service standards.

Skills

Reservations experience

Customer service

Education

Bachelor's degree

Tools

Sabre

Amadeus

B2B reservation system

Proprietary platforms

Job description

Green Umbrella Recruitment in Muscat seeks a Senior Reservation Executive to oversee hotel, airline and events bookings, ensuring seamless customer service and operational efficiency.

You will mentor junior staff, resolve escalated issues, assist with training, reporting and system management, and coordinate with sales and finance to guarantee accurate pricing, availability, and service delivery.